Description

We are seeking a highly motivated and experienced Senior Business Process Engineer to join our insurance team. This role involves supporting the development and execution of process improvement initiatives across the organization, leveraging methodologies such as Lean Six Sigma, Project Management, Agile, and Change Management. The ideal candidate will possess a solid combination of insurance industry knowledge, process analysis and mapping skills, data-driven decision-making, and project management expertise to identify, define, and implement transformative projects that align with organizational objectives.

As a key member of our team, you will work with cross-functional stakeholders to deliver impactful solutions, improve processes, and enhance the customer experience. This role requires advanced analytical, communication, and technical skills, including proficiency in process mapping and continuous improvement, as well as a strong understanding of emerging technologies such as artificial intelligence (AI).

Primary Responsibilities

• Collaborate with team members and stakeholders to identify, design, and implement process improvement initiatives that drive efficiency, reduce complexity, and create organizational value.
• Conduct discovery meetings to document current-state processes, develop process maps, identify pain points, and recommend improvements across insurance functions (e.g., underwriting, operations, risk consulting, product).
• Utilize data analysis, feedback channels, and process metrics to uncover opportunities for simplification, automation, and optimization.
• Develop and deliver clear, compelling presentations to stakeholders and business leaders to secure buy-in and facilitate adoption of proposed solutions.
• Support the implementation and change management of process enhancements, ensuring alignment with organizational goals and stakeholder expectations.
• Create and maintain comprehensive business process documentation, including process maps, job aids, and standard operating procedures.
• Assist in the development and maintenance of project and program management tools (e.g., project plans, current/future state analysis, RACIs, stakeholder analysis) to monitor progress, manage resources, and communicate status updates.
• Partner with IT development teams and other stakeholders to define requirements, design solutions, and oversee testing, deployment, and monitoring of new processes or systems.
• Stay informed about emerging technologies, including AI, and proactively identify opportunities to integrate these into process improvement initiatives within the insurance industry.
• Contribute to the establishment and maintenance of consistent standards and best practices within the team and across the organization.

QUALIFICATIONS

ABOUT US

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.