Description

Position Overview: A hands-on leader (working manager contributing directly to delivery). Own cross‑site coordination and execution for FORCE in India. Align plans with global teams, run cadences, enforce standards/governance, manage risks, and ensure on‑time, high‑quality outcomes. Lead change management, data migration/automation sprints, and talent development with OKR‑anchored SLAs.

Job Responsibilities

• Cross‑site planning and execution: Operate joint planning, reviews, and stand‑ups; publish weekly status with risks/mitigations.
• Training and support model: Contribute actively to the development and execution of the end‑user training/service model.
• Cycle‑time baseline and improvement: Reduce cycle times in process and production vs. BAU.
• Governance and standards enforcement: Audit adherence to DUC, RBAC/ABAC, release/change controls, and documentation cadence.
• Data migration and automation sprints: Participate in the phased migrations to Databricks and the development and enhancement of automated dashboards; oversee decommissioning.
• Communications and executive engagement: Deliver concise, data‑driven updates; represent the site in forums.
• Talent and capacity management: Recruit/onboard/upskill; optimize capacity to meet program OKRs.
• Incident/change/release management: Lead triage/post‑incident reviews; enforce release gates and rollback readiness.
• Continuous improvement: Run retrospectives and backlog refinements.

Required qualifications, capabilities, and skills

• Minimum 10 years in technology programs/operations; minimum 5 years in a leadership role
• Experience coordinating global programs and executive stakeholder engagement
• Background in cloud data/lakehouse delivery (Databricks), reporting automation, governance/compliance
• Excellence in risk management, standards enforcement, Agile delivery, and people leadership
• Strong communication, organization, and decision‑making skills

Preferred qualifications, capabilities, and skills

• Familiarity with BI platforms (ThoughtSpot/Tableau/Sigma), NLQ pilots, and LLM‑assisted documentation and dashboards
• Experience establishing support SLAs, runbooks, and operating playbooks

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
\n
\n
\n
\n
\n The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.\n