Description

Join Lehigh University, where innovation meets tradition in the beautiful Lehigh Valley! As a premier research institution ranked among the nation's top universities, Lehigh offers an exceptional workplace where your career can flourish while making a meaningful impact on student lives.

We're seeking a dedicated Assistant Director to serve as Case Manager, providing vital non-clinical support to students facing academic, personal, or behavioral challenges. In this pivotal role, you'll be the advocate students need, delivering comprehensive case management services that directly impact retention and student success.

Position Number: S79780

This position is a Grade: 8 - 40 with an approximate salary range of $46,870-$56,250 and is subject to change based on experience, skills and qualifications.

Key Responsibilities:

• Provide one-on-one consultation to students seeking guidance in resolving educational and personal challenges
• Develop individualized case management plans in collaboration with students, considering their goals and available resources; provide ongoing case management support to student referrals of varying levels
• Evaluate and refer cases to CARE team, campus resources, and/or community resources
• Communicate and collaborate with parents/guardians, families or designated emergency contacts as appropriate
• Serve as a member of the Care team and communicate current information related to cases concerning students; work closely with colleagues and assist in determining appropriate action to take on referred cases; coordinate & implement recommendations from CARE team
• Coordinate follow-up and tracking process to monitor progress and ensure compliance with recommendations
• In accordance with FERPA, maintain accurate case records, documenting all interactions, assessments, interventions, and progress
• Assist in collection and reporting of assessment data to provide support to compile weekly, monthly, and annual reports to highlight SSCMS accomplishments and services
• Inform supervisor of pertinent ongoing cases, projects, and possible threats
• Provide immediate support and intervention for students in crisis, including mental health emergencies, personal crises, or other urgent situations
• Assess and determine appropriate level of care, involving counseling services, health services, or emergency response as required
• Coordinate follow-up care to support student safety and well-being
• Provide consultation to campus community members and concerned individuals seeking guidance and advice about services for students who may be experiencing distress; effectively communicate possible intervention steps and procedures
• Coordinate gathering of information from and follow-up with representatives from various departments
• Assist with outreach and education for university and off-campus constituents, including training on web-based systems of reporting
• Manage special projects determined in conjunction with the Director
• Participate in Dean of Students committees and cross-functional teams
• Attend university, divisional, and departmental functions throughout the academic year

Qualifications:

• Master's Degree in Higher Education, Social Work, Counseling or related field or equivalent combination of education and experience may substitute
• One to three years of previous experience in student affairs, counseling, case management, or a related role
• Demonstrated ability in managing difficult and complex situations, including crisis management and response
• Ability to interact effectively with students, faculty/staff, parents
• Ability to manage multiple competing priorities; including triage and prioritization of information in a fast-paced environment
• Understanding of mental health issues, crisis intervention, and referral processes
• Strong assessment, problem-solving, and decision-making skills
• Familiarity with relevant laws, regulations, and ethical standards in student affairs and higher education
• Strong organizational skills, including proficiency in documentation and record-keeping
• Working on or with a university behavioral intervention team or threat assessment team desired
• Experience working with Maxient

Lehigh University is an equal opportunity employer and does not discriminate. We are committed to a culturally and intellectually diverse community and we seek qualified candidates to contribute to the university's mission. Lehigh University offers a comprehensive and family friendly benefits package which includes but is not limited to Health Care, Retirement and Educational benefits. Information can be found on our website.

Persons with disabilities who anticipate needing an accommodation for any part of the interview or hiring process may contact Lehigh's Accommodations Specialist.
• The duties of this position may allow the employee to work partially remote as deemed appropriate by their supervisor

Successful completion of standard background checks including but not limited to: social security verification, education verification, national criminal background checks, motor vehicle checks, PATCH, FBI fingerprinting, Child Abuse Clearance and credit history based upon the requirements of the position.

Only complete applications will be considered therefore please complete the application in its entirety. Once the posting is removed from the website applications may no longer be allowed to be completed.

Advertised: December 18, 2025 Eastern Standard Time
Applications close: