Description

Play a crucial role in transforming ideas into functional products, while navigating through complex challenges. Develop your skills, contribute to meaningful change, and propel your career in an environment that values growth and learning.

As an Associate Product Delivery Manager in the Employee Compute organization, you will play a key role in supporting the delivery and lifecycle management of desktop and mobile products for JPMC employees. You will collaborate with cross-functional teams to ensure seamless product deployment, user support, and continuous improvement of the employee technology experience.

Key responsibilities

• Supports delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies.
• Contributes to change management activities across functional partners and documents adherence to the firm's risk, controls, compliance, and regulatory requirements
• Documents blockers and impediments to aid with dependency management and resource availability
• Collaborates with the Product Delivery Manager to engage stakeholders and cross-functional partners to manage dependencies and timelines
• Own and maintain a catalog of desktop and mobile hardware product standards, ensuring alignment with business and technical requirements.
• Ensure that all catalog standards are available for purchase in all global regions, working with procurement and regional teams to address availability and compliance.
• Collaborate with engineering and security teams to ensure timely deployment of critical patches and compliance with enterprise standards.
• Serve as a point of contact for employee feedback, requirements gathering, and issue escalation.
• Contribute to documentation, training materials, and knowledge base articles for employee self-service.
• Track product adoption, usage trends, and support metrics to inform future demand and prioritization.
• Support the development of business cases for new features or product enhancements.

Qualifications

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Demonstrated experience or equivalent expertise in product management, project management, or a relevant domain area
• Exposure to operational management and change readiness workstreams Bachelor's degree or equivalent experience in business, technology, or related field.
• Strong communication, organizational, and problem-solving skills.
• Experience working with cross-functional teams in a large enterprise environment.
• Familiarity with desktop and mobile hardware manufacturers (Apple, Dell, Samsung, etc) is a plus.
• Ability to analyze data and present actionable insights.

Preferred Skills

• Emerging Knowledge of product release and deployment processes
• Experience supporting Mac, WindowsHi and iOS devices in an enterprise setting.
• Knowledge of IT service management (ITSM) tools and processes.
• Knowledge and experience with desktop and mobile products (Mac, Windows, iOS, Android)

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.