Description

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

As a Subject Matter Expert (SME) within the team, you implement readiness strategies across multiple lines of business, including Card and Auto Ops Service. Demonstrate an ability to raise issues to relevant stakeholders or leadership with respect to anticipated impacts on customer specialists and Chase overall.

You will be expected to manage change requests received via Change Manager. Partner with servicing lines of business to drive change, process improvements, and improve the customer and specialists' experience. You are expected to complete impact assessments and assign change requests via Change Manager. You may lead high-profile projects across multiple lines of business.

Job Responsibilities

• Recognized as an expert aligned to one or more Lines of Business (LOB) and complete impact assessments on changes to identify operational impacts on processes and procedures.
• Identify and provide solutions for needed process improvements, efficiencies, control risks, and gaps.
• Assign change requests based on capacity to business analysts.
• Lead large-scale projects/initiatives/change requests.
• Proactively influence stakeholders using problem solving skills to course correct when issues arise

Required Qualifications, Capabilities, and Skills

• Strong knowledge of Auto and Card procedures and processes.
• Ability to lead through change and drive outcomes based on competing priorities.
• Proven ability to lead large, complex cross-LOB projects and drive execution of project deliverables.
• Holds oneself and others accountable for achieving project goals and deadlines.
• Strong interpersonal skills and ability to communicate and interact effectively with all levels of the business.
• Demonstrate ability to raise issues to relevant stakeholders or leadership and drive triage and issue resolution.
• Ability to facilitate strategic discussions in large forums with senior leaders.
• Demonstrate outstanding attention to detail and ability to learn complex processes.
• Ability to analyze and apply policy requirements to existing and proposed procedures and processes.
• Ability to be flexible, adhere to tight deadlines, organize and prioritize work in a constantly changing environment

Preferred Qualifications, Capabilities, and Skills

• Experience with process improvement and project management methodology preferred.
• Competent organizational skills with attention to detail.
• Ability to deal with highly confidential information in a professional manner.
• Adapts well to increasing scope and complexity of work brought on by business growth.

Additional Details

• Schedule: Monday through Friday, 04:30 PM to 01:30 AM Indian Standard Time.
• Visa Sponsorship: This role does not offer visa sponsorship.
• Work Arrangement: In office 100%

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.\n