Description
Straumann GroupPosition Title: Clinical Support Specialist - North East
Location/s: Pennsylvania, United States
Job Category: Sales
Company: STUS - Straumann US
Description:
#ChangeMakers
Ready to make an impact?
We develop, manufacture, and supply dental implants, clear aligners, instruments, CADCAM prosthetics and biomaterials for use in esthetic dentistry, tooth replacement and restoration solutions or to prevent tooth loss.
We empower our employees to perform and make an impact, to question the status quo, to drive change, to stay ahead of the competition. From the first Dental Implant in 1974 to the latest Digital Solution we do things differently than others
We deliver innovation based on evidence. This is part of our employer culture as well as an exceptional team spirit that truly encourages diversity and a powerful "can-do" attitude.
#WeChangeDentistry every day. Be part of it.
Position Summary:
The Clinical Support Specialist provides clinical demonstration, instruction, training, and ongoing support for Straumann BLX and zygomatic solutions in a formal education environment as well as small group or individual presentations in a clinical setting. The CSS will provide instruction based on the indications for use (IFUs) for both surgical and restorative workflows, digital solutions and overdenture procedures. This role also provides support for new products as well as clinical troubleshooting.
This position is field-based and may require significant travel depending on territory needs.
Job Responsibilities:
• Clinical Education & Support
Provide clinical demonstrations and instruction on Straumann products, including indications for use (IFUs), features, and clinical benefits.
Deliver in-service education for new and existing customers to increase product satisfaction and successful adoption.
Offer ongoing chairside and virtual support for doctors and clinical teams, including restorative workflows, digital workflows, and treatment planning.
Support first surgeries and clinical implementations for Straumann BLX and zygomatic systems, either independently or in coordination with a TM.
Facilitate clinical use of new products and enhancements and gather feedback to share key learnings and best practices.
• Account & Practice Integration Support
Work with Territory Managers to ensure DSO clinics receive appropriate service, training, and clinical support.
Coordinate and ensure proper rollout of new products and solutions across assigned DSO accounts.
Routinely co-travel with Territory Managers to provide coaching and support to clinical teams.
Introduce, promote, and increase utilization of Straumann Group products within customer facilities.
Identify opportunities to increase share of wallet and expand product usage.
• Communication, Reporting & Best Practices
Provide clear and consistent feedback from clinics to the DSO Customer Success Management (CSM) team and leadership.
Share best practices for product usage, practice integration, and clinical workflows.
Participate in quarterly sales calls to update teams on strategy, product launches, and clinical updates.
Represent Straumann Group at the DSO's annual conference.
• Collaboration & Cross-Functional Engagement
Discuss treatment plans and restorative options with doctors to support optimal outcomes.
Work collaboratively with Marketing on training materials, presentations, and educational content.
• Other duties as assigned.
Management Responsibilities:
This position manages the following positions: n/a
Physical Attributes:
• General physical demands of clinical/training environments; no unusual requirements
Work Environment:
• Field-based role requiring frequent travel (up to ~70%).
• Work involves supporting multiple partners, clinics, and stakeholders.
Minimum Qualifications:
• Bachelor's degree in Business, Marketing, Communication, Dental Science, or related field OR RDH, CDT or Dental Assistant certification
• 3+ years of clinical experience in a dental environment; dental implant experience
• Valid driver's license
Preferred Qualifications:
• Dental laboratory experience or CDT accreditation is beneficial.
• Experience in treatment planning and case planning.
• Experience in DSOs or high-volume implant practices.
• Understanding of FDA Quality System Regulations, ISO Standards (ISO 13485), SOPs, and QSR compliance.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work independently, manage multiple priorities, and perform under deadline pressure.
• Strong organizational and planning skills with high attention to detail.
• Demonstrated ability to educate group audiences and individuals effectively.
• Ability to work with diverse customer groups—clinical and non-clinical.
• Strategic thinking and strong business acumen.
• Proficiency in Microsoft Office Suite.
• Demonstration of a player-learner mindset and willingness to adopt new digital tools and workflows.
Salary: $90,000- $100,000/Annually. The final pay for this position will vary based on geographic location and candidate experience relative to what the company reasonably anticipates for this position.
Whether you're looking to build your career, improve your health, or brighten your SMILE, we offer generous benefits to help you achieve your goals.
- Very Competitive total compensation plans (some positions include discretionary bonus, or Performance Share Units).
- A 401(K) plan to help you plan for your future with an employer match
- Great health, dental and vision insurance packages to fit your needs to ensure you're happy and healthy. Straumann contributes a healthy portion towards employees' premium.
Generous PTO allowance - plenty of time to recharge those batteries!
Please understand that we do not need external support by recruiting agencies and consultants to fill this vacancy. Thank you for respecting this.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Employment Type: Full Time
Alternative Locations: United States : Connecticut || United States : Massachusetts || United States : Pennsylvania || United States : Rhode Island
Travel Percentage: 0 - 70%
Requisition ID: 19629
Equal Opportunity and Affirmative Action Employer (US applicants only)
Straumann Group is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national origin, age, veteran status, or disability unrelated to job requirements. Straumann Group will take affirmative action to ensure that qualified applicants are employed and that employees are treated without regard to their race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran and disability status. In compliance with U.S. Department of Labor Executive Order 11246, Section 503 of the Rehabilitation Act, and Section 4212 of the Vietnam Era Readjustment Assistance Act, Straumann Group has developed and maintains an affirmative action program and plan.
We comply with the Employee Polygraph Protection Act (EPPA), and Massachusetts law. It is unlawful for private employers to use lie detector tests for pre-employment screening or during employment, except in limited circumstances. An employer who violates this law shall be subject to criminal penalties and civil liability.
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