Description

Join our team to help shape the future of employee readiness and change management. Be at the forefront of supporting major initiatives that drive business success. Unlock your potential by collaborating with cross-functional teams and making a meaningful impact on employee experience. Bring your expertise to a dynamic environment focused on continuous improvement and professional growth.

As an Employee Readiness Analyst in the Home Lending team, you will play a key role in supporting the execution of change management and employee readiness strategies. You will coordinate readiness activities, manage change requests, and develop communications to ensure employees are equipped for upcoming changes. Working closely with Employee Readiness Managers, Product Teams, and other stakeholders, you will help drive the successful implementation and adoption of business changes.

Job Responsibilities:

• Coordinate and execute employee readiness activities for agile and non-agile initiatives, including training, communications, and post-implementation support
• Open and track change requests, ensuring all required documentation and approvals are obtained
• Develop and update job aids, process documentation, and employee communications to support business changes
• Manage and coordinate employee access requests for new systems, tools, or processes
• Collaborate with Employee Readiness Managers, Product Teams, and partners to identify employee impacts and escalate issues as needed
• Assist in mapping business processes, identifying gaps, and supporting best practice implementation
• Prepare standard and ad-hoc reports, track readiness activities, and maintain accurate records in JIRA, Confluence, and other tools
• Identify opportunities for process improvement and contribute to solutions that enhance employee readiness

Required qualifications, capabilities, and skills:

• Experience supporting change management, project management, or business process initiatives
• Proficiency with JIRA, Confluence, and Microsoft Office Suite (SharePoint, Word, Excel, Outlook)
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks simultaneously
• Excellent written and verbal communication skills
• Customer-centric and employee-focused mindset
• Ability to work collaboratively in a team environment
• Self-motivated and adaptable to changing priorities
• Strong problem-solving skills and ability to escalate issues appropriately

Preferred qualifications, capabilities, and skills:

• Bachelor's degree or equivalent experience
• Experience in Home Lending
• Background in analytics

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.