The Ocean Course | Kiawah Island Golf Resort Kiawah Island, South Carolina
Position Summary
The Ocean Course at Kiawah Island Golf Resort is seeking a motivated, career oriented First Assistant Golf Professional to join its Golf Professional Staff.
Working closely with the Head Golf Professional, the First Assistant will play a key leadership role in daily golf operations, guest service, staff development, tournament execution, merchandising, and overall operational excellence. This position is ideal for a PGA Professional seeking significant responsibility and the experience necessary to advance toward a Head Golf Professional or senior golf management position.
Essential Responsibilities
Assist the Head Golf Professional in overseeing all aspects of daily golf operations and serve as a primary operational leader in their absence.
Manage daily tee-sheet execution, first tee operations, player flow, pace of play, practice facilities, and coordination with caddie operations.
Deliver exceptional service to resort guests, members, groups, and tournament participants, including handling special requests and service recovery situations.
Plan and execute resort tournaments, corporate outings, group events, and special competitions.
Assist with golf shop merchandising, inventory control, retail presentation, and point of sale operations.
Support budgeting, revenue reconciliation, operational reporting, and tee sheet utilization.
Coordinate with other resort departments to provide a seamless guest experience.
Maintain the professional and service standards associated with The Ocean Course.
Qualifications:
PGA Membership Required • Must work both independently and in a team environment. • Good to Excellent communication skills • High aptitude for computer programs • Excellent organization habits • Effective problem solving skills • Professional and cooperative demeanor • Positive and energetic attitude
Skills:
Shows pride in work and in achievements
Demonstrates professional competence and mastery of all golf related tasks and responsibilities
Conscientious and efficient in meeting commitments, observing deadlines and achieving results.
Motivated by professional rather than personal concerns
Shows persistence when faced with difficult problems or challenges; remains calm in stressful situations
Solicits input by seeking out expert advice and opinions and values truth and expertise over emotion and perception
Identifies priority activities and assignments; adjusts priorities as required
Allocates appropriate amount of time and resources for completing work
Does not merely react to situations, foresees risks and allows for contingencies when planning to avoid negative outcomes
Monitors and adjusts plans and actions as necessary
Uses time efficiently
Ability to work productively with minimal supervision
Ability to prioritize tasks effectively and utilize time efficiently
Ability to focus and conscientiously follow through on details
Ability to actively listen and appropriately respond to guests' inquiries and complaints, always remaining composed and courteous
Ability to grasp and productively employ familiarity with Sanctuary and KIGR features and information
Ability to work well under pressure and in circumstances of change, making quick and appropriate decisions
Ability to communicate professionally and formally
Ability to address multiple tasks simultaneously, maintaining control and organization
Ability to speak confidently and effectively in front of groups of people
Proficiency in computer software programs including Golf Genius and other programs
Extensive knowledge of the rules of golf and tournament formats
Knowledge of the history of The Ocean Course and an ability to relay specific Ocean Course history to guests and fellow employees
Responsibilities:
Manage golf group outings and other tournament and competitive events
Manage the set up and organization of large groups or tournaments
Manage retail attendant staff(schedule, train, hire, address performance issues and other related tasks)
Assist guest, both in the shop and on the telephone, in accordance with established service standards.
Contribute to the overall enjoyment of the golf experience for each guest.
Assure safety of all facilities, equipment, merchandise and cash at all times,
Be proficient in use of the automated tee time system
Complete transactions for sale of green fees, merchandise and rental equipment.
Assure merchandise is displayed in attractive orderly fashion conducive to sales and golf shop is clean and orderly at all times.
Anticipate guest needs when possible and provide for those needs.
Provide guests with resort information as to other golf courses, accommodations and restaurants.
Uphold the core values and policies & procedures of the resort.
All other duties as assigned.
Respond to security and emergency situations in accordance with established Resort guidelines
Comply with procedures and requirements established in the Golf Operations Manual
Experience Required
Experience at a high level resort or private facility preferred.
PGA Membership Highly Preferred, Level 3 Minimum
Extensive experience with event and tournament organzation and managment required.
