Description

*JOB SUMMARY* The Manager of Change and Employee Experience is responsible for supporting change management strategies and designing and implementing processes, metrics, and programs that enhance the end-to-end employee experience. The Manager of Change and Experience will assist in the planning, development, and implementation of organizational change and culture programs for Baylor Scott & White Health (BSWH) and will build a deep understanding of the end-to-end employee experience, the strategic drivers, current pain points, and future needs by gathering and analyzing data from multiple sources. The individual will ensure consistent leading practices are applied across change management programs and the employee experience with minimal disruption to BSWH operations. *ESSENTIAL FUNCTIONS OF THE ROLE* Supports the development and implementation of the change management methodology and enterprise standardization, and supports evolution of BSWH change management plans and strategies to drive new ways of working, behaviors, and cultural shifts for the organization. Assists in the development, delivery, and tailoring of change plans to address the ongoing needs and business objectives. Ensures consistent leading practices across journeys, solutions and experience initiatives. Assists in the identification of CX and EX interdependencies and contribute to resolution. Leverages customer and employee insights to help make data-driven, customer-centric decisions that support employee and customer satisfaction. Responsible for development and execution of measurable, results-based strategies and related deliverables that support experience programs. Leads BSWH's end-to-end employee experience design efforts - from framing the problem and ideation through implementation. Utilizes human-centered design practices to tackle complex problems and enhance employee experiences. Works closely with cross-functional stakeholders to look at the full organizational ecosystem and ensure experiences resonate as intended. Shares insights and data through strong narrative writing and storytelling and clear, thorough recommendations based on the analysis. *KEY SUCCESS FACTORS* Highly organized, energetic, and creative thinker. Previous consulting experience preferred. Strong analytical skills with the ability to translate analysis into recommendations. Track record of working across multiple teams to build, operationalize, improve, and scale programs. Strong oral and written communication skills. Experience designing and leading business transformation projects. Ability to succeed in team-based or independent environments. Well-organized with the ability to handle several projects/clients simultaneously. *BENEFITS* Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level *QUALIFICATIONS* - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 5 Years of Experience