Description

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients' needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you'll translate insights into action and reveal opportunities for all-our teams, our clients and our world.

Service Line Overview

We are looking for a seasoned Insurance Transformation Manager (Operations focus) to join our team in Hong Kong. Our Transformation practice in Hong Kong is regarded as one of the fastest growing divisions within KPMG China and represents a young and enthusiastic team that drives itself towards continued success.

Being a manager of our team, you will be involved with our clients in reviewing their current enterprise-wide insurance practices, identify possibilities to transform and enhance current business strategy, models and operations. You will take a leading role in managing a consulting team and ensuring successful delivery of Client projects.

Key Responsibilities

With a focus on client's operations, you will in collaboration with Clients and the consulting team, manage the definition of operational effectiveness and efficiency strategies, optimal processes, technology, digital, data and AI solutions - to drive practical business and commercial outcomes.

• Manage delivery of large-scale operational excellence transformation programmes on a day-to-day basis, working with a Client's COO/ Head of Operations (new business/ underwriting, policy servicing, claims) in developing and executing their operational excellence strategy.
• Lead consulting teams to assist clients in the analysis and assessment of insurance core Life, Health or Property & Casualty operations (incl. New Business, Underwriting, Policy Servicing and Claims) to identify end-to-end process optimisation opportunities driving effectiveness and efficiency continuous improvements towards new target operating models.
• Define how operational productivity impacts overall profitability; and how to best monitor and track productivity performance, including KPI metrics definition (without compromising quality).
• Participate and manage operational excellence technology/ digital/ data analytics/ AI projects that are aimed at transforming operations. Such that, a unified programme for delivery and execution is realized to drive effective and efficient business performance with the Client's management.
• Facilitate steering committee meetings and align/ manage Client stakeholder expectations to ensure delivery of business plans and resolve critical issues. Ensure effective decision-making, escalation, and governance.
• Foster a culture of continuous improvement and high quality through motivating consulting team members to excel in their roles and contribute to both a Clients and KPMG's success. Train, mentor, and evaluate team.
• Act as the primary point of contact for all Insurance Operational Excellence-related inquiries and be the advocate for KPMG, including with Learning and Development activities.

Experience & Background

• University degree with a relevant university and/or professional qualification in Business, Finance or Informatics.
• Minimum of 7+ years relevant experiences and capabilities in Insurance operations (NB/UW, PS, Claims) with relevant project/ delivery management. Candidates with less experience may be considered for Consultant roles.
• Strong leadership and team management skills. Proactive self-starter with vision and passion to drive operational excellence with confidence and pragmatism. People management skills with ability to build trust and influence senior stakeholder groups to achieve desired operational change outcomes.
• Excellent strategic, operations and analytical problem-solving mindset to capture opportunities and navigate complexities in a competitive insurance industry (with intellectual curiosity, structured thinking and creativity).
• Proven track record of process improvement and operational efficiency with operations quality-control methodology proficiency - end-to-end process mapping, lean six-sigma, or relevant certification is an advantage.
• Proficient in insurance software and technology with in-depth knowledge of insurance products, policies, and regulations.
• Ability to work under pressure and meet deadlines.
• Strong written and verbal communication skills in English. Proficiency in Cantonese and/or Mandarin would be an advantage.

About KPMG

At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination against any persons. It is important for us to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level.

We strive to make ESG (environmental, social and governance) a watermark running through our organisation; from empowering our people to become agents of positive change, to providing better solutions and services to our clients to help them achieve their ESG goals. View Our Impact Plan to learn more about our ESG commitments and progress across four key pillars - Governance, People, Planet and Prosperity - and how we make a positive impact on our people, environment and society.

We encourage you to come as you are, and we welcome all qualified candidates to apply, and hope you unlock opportunities with us. Visit KPMG China website for more company information.

You acknowledge and agree that all personal information hereby provided regarding yourself will be used by KPMG China for its candidate selection purposed only. KPMG China collects, uses, processes, and retains your personal information in accordance with KPMG China's Online Privacy Statement and/or KPMG China Privacy Statement (collectively " Privacy Statement"). During the recruitment process, KPMG China may need to store personal information of candidates in a designated third-party application tracking platform.

If you have any questions regarding the information you provided in the form or your job application in general, please contact KPMG China's HR personnel in the location where your application is submitted [ see here ].