Description

*JOB SUMMARY* The Senior MyChart Analyst (Level 3) provides advanced application delivery and project-focused support for Epic MyChart and its integration with Baylor Scott & White Health's custom patient-facing application, MyBSWHealth. This role is part of the Epic Ambulatory application team and is primarily aligned to project and enhancement work, with day-to-day ticket-based support delivered through a managed services partner (MSP). In addition to deep Epic MyChart expertise, this position requires experience collaborating with custom application development teams, with a particular focus on APIs and integration patterns. The Senior Analyst partners closely with the MyBSWHealth product and development teams to support, enhance, and optimize patient-facing functionality, ensuring seamless integration between Epic and custom applications. While not a custom application development role, the Senior MyChart Analyst must be able to engage in technical discussions related to APIs, data flows, and system integration to effectively collaborate with internal teams and external partners. *ESSENTIAL FUNCTIONS OF THE ROLE * *Project Delivery & Epic MyChart Build* * Serves as a senior-level Epic MyChart analyst responsible for complex project work, including analysis, design, build, testing, and implementation. * Leads and contributes to MyChart-related projects and enhancements aligned with organizational priorities and product roadmaps. * Provides expert-level MyChart build and configuration to support new functionality, optimizations, and digital initiatives. * Supports Epic upgrades, new feature adoption, and large-scale enhancements impacting patient-facing workflows. *Managed Services Partnership* * Acts as an internal escalation and subject matter expert for complex MyChart issues that require advanced analysis or project-level intervention. * Partners with the MSP to ensure support activities align with Epic best practices, standards, and agreed-upon support models. * Provides guidance and knowledge transfer to the MSP to improve support quality and reduce recurring issues. *Custom Application and API Collaboration* * Partners with the MyBSWHealth custom application team to support and enhance integration between Epic MyChart and the custom patient application. * Participates in design and delivery discussions involving APIs, data exchange, and integration workflows. * Provides Epic expertise to ensure API-driven integrations align with Epic standards, security requirements, and integration best practices. * Collaborates in troubleshooting and resolution of integration-related issues across Epic, custom applications, and vendor teams. *Cross-Functional Partnership & Delivery* * Collaborates with Product Managers, business stakeholders, and technical teams to translate requirements into Epic MyChart solutions. * Supports coordinated delivery across Epic, custom application, and vendor teams to ensure a consistent and high-quality patient experience. * Communicates project status, risks, and impacts effectively to technical and non-technical stakeholders. *Operational & Continuous Improvement Responsibilities* * Ensures adherence to IS standards, Epic best practices, project delivery processes, and change management requirements. * Identifies opportunities to improve project delivery efficiency, integration reliability, and collaboration with the managed services partner. * Contributes to continuous improvement efforts related to application stability, scalability, and patient experience. *KEY SUCCESS FACTORS* * Senior-level Epic MyChart experience with a strong focus on project delivery and complex enhancements. * Experience working in a managed services support model, partnering closely with vendors for ticket-based support. * Demonstrated ability to collaborate effectively with custom application development teams, including familiarity with APIs and integrations. * Strong communication, analytical, and stakeholder management skills. * Comfort operating across Epic and non-Epic application environments in a complex healthcare setting. *BENEFITS* Our competitive benefits package includes the following - Immediate eligibility for health and welfare benefits - 401(k) savings plan with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level *QUALIFICATIONS* - EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification - EXPERIENCE - 3 Years of Experience - CERTIFICATION/LICENSE/REGISTRATION - Epic Certification (EPICCERT) - Hybrid expectation: on-site one day a week