Description

• Lead high-level workshops and interviews with key stakeholders (Sales, Marketing, Customer Service) to gather and analyze business requirements.
• Critically, this includes navigating and arbitrating conflicting requirements, balancing competing priorities, and driving the business towards a consensus on the essential needs for the new CRM platform.
• Translate the unified business needs into precise functional and technical specifications to build a robust RFP.

• Plan and execute the RFP process in collaboration with Procurement, ensuring compliance with all internal policies.
• Facilitate vendor demos, scoring, and selection, providing clear, data-driven recommendations to leadership.
• Develop the comprehensive business case and financial justification required to secure project funding and executive approval.

• Manage the end-to-end migration project, including scoping, planning, execution, monitoring, and stabilization, using project management framework.
• Proactively manage stakeholder expectations, providing transparent and regular progress reports to executive sponsors and steering committees, ensuring alignment is maintained throughout the project lifecycle.
• Ensure unwavering compliance with all pharmaceutical regulations, including GxP, PDPA, and data integrity/audit trail requirements.
• Lead a cross-functional team of internal experts and external vendors to deliver project outcomes on time and within budget.

• 10+ years of project leadership experience, with a specific focus on enterprise-wide CRM transformation and migration projects within the pharmaceutical or life sciences industry.
• Must have led at least two full-cycle CRM deployments or migrations in a complex, multi-market pharmaceutical organization.
• Demonstrated, hands-on experience with Veeva and/or Salesforce CRM platforms is essential. The candidate must understand the architectural, functional, and compliance nuances of these systems in a pharma context.
• Expert-level knowledge of pharmaceutical regulatory environments, including GxP, PDPA, and data integrity requirements, is preferred.
• Certified in PMP, PRINCE2, or Agile methodologies.

• Mastery in planning and executing strategies for enterprise-wide change management, minimizing disruption during and after the migration.
• Mastery in stakeholder management, with a proven ability to arbitrate disputes, negotiate trade-offs, and build consensus among senior leaders and functional teams who may have misaligned objectives.
• Strategic thinker with a meticulous, detail-oriented approach to risk management, compliance, and budget control.
• Proven ability to lead and motivate distributed, cross-functional teams and manage vendor relationships across different regions
• Exceptional communication and presentation skills, with the ability to tailor messaging for both senior business executives and technical teams.