Description
New York, New York, United States
Position Title: Senior Claims and Change Specialist
About the Position
We are seeking a Senior Claims and Change Specialist to support claims analysis, entitlement evaluation, claims management, and change management activities on a large, complex rail and transit infrastructure program in the New York metropolitan area. This role functions as a senior individual contributor within established governance and approval structures, applying advanced claims analysis, claims management, contracts, and change management expertise on major design build contracts while independently leading claims strategy, analysis, and negotiation; change management and formal notice letters; contract interpretation and dispute response; owner and attorney interactions; and providing commercial risk insight for a $2B contract package. The position works closely with construction management, project controls, and contract administration teams to evaluate Notices of Change (NOCs), develop and document entitlement positions, support negotiations, and ensure adherence to defined change control processes and audit expectations in politically sensitive, federally scrutinized environments.
This is a long-term, full-time, on-site position located in New York, NY.
Responsibilities may include, but are not limited to, the following:
Conduct detailed claims analysis, claims management activities, and contract research to evaluate the merit and entitlement of Design Builder NOCs.
Develop clear, well-supported entitlement recommendations based on contract language, technical documentation, and owner procedures.
Prepare formal written correspondence to the Design Builder related to NOCs, including requests for clarification, position letters, and responses addressing merit and entitlement (including change management and notice letters).
Draft comprehensive written assessments that document findings, contractual basis, risk considerations, and recommended paths forward.
Administer and maintain assigned elements of the claims and change control process for a large-scale, heavy civil, design build contract in accordance with contract requirements and owner procedures, utilizing Unifier and other designated tracking tools.
Review, validate, and process change requests submitted by the Design Builder within required contractual timelines and established workflows.
Prepare detailed change documentation, including cost and schedule impact analyses, in coordination with estimators, schedulers, and project controls staff.
Collaborate with construction management, contract administration, estimators, and schedulers to assess technical, contractual, cost, and schedule implications of proposed changes and provide commercial risk insight for time-sensitive claims activity.
Maintain accurate, complete, and auditable records of all change requests, approvals, negotiations, and supporting documentation within the official project change log.
Facilitate and participate in meetings to clarify scope, entitlement, and change related issues and support alignment across project stakeholders (including owner and attorney interactions as needed).
Support change order negotiations by coordinating meetings with the Design Builder and Project Management Team and preparing negotiation records and summaries (including claims strategy, analysis, and negotiation leadership).
Provide regular status updates and reporting to the project team on a weekly basis or more frequently as required.
Ensure all claims and change management activities comply with owner standards, procurement guidelines, and audit requirements, and assist with internal and external audits related to contract compliance and change control.
Independently lead dispute response and contract interpretation activities, including coordination with owners and attorneys, and develop recommended positions for leadership review.
Attributes
Excellent written and verbal communication and interpersonal skills, with the ability to present complex contractual and technical issues clearly to diverse audiences.
Strong organizational and multitasking skills, with the ability to manage multiple active change matters concurrently in a high volume, time-sensitive environment.
Analytical mindset with the ability to translate schedule and cost data into well-reasoned commercial and entitlement positions.
Collaborative working style that supports teamwork, trust, and productive relationships within multidisciplinary, owner-representative environments.
Natural curiosity, sound judgment, and a practical approach to problem solving and continuous improvement.
Self-starter, capable of working independently with minimal oversight while maintaining alignment with governance and approval structures.
Minimum Qualifications
Bachelors degree in engineering, construction management, business, or related field, or equivalent combination of education/experience.
12+ years of hands-on experience performing claims analysis and change management within public transportation authority contract environments, including direct experience supporting NYC MTA claims/change management activities and familiarity with MTA procedures, governance structures, and approval processes.
Extensive experience working on design build projects and understanding associated risk allocation mechanisms and public agency processes.
Demonstrated experience supporting negotiations and contributing to favorable commercial outcomes for public sector transit owners or operators.
Proficiency with Unifier.
Proficiency with industry standard project management, schedule/cost and/or EDMS tools (e.g., P6, EcoSys, MSProject, Bluebeam, etc.).
Proficiency with Microsoft Office Suite/Office 365 (e.g., Outlook, Teams, Word, Excel, PowerPoint, etc.).
Preferred Qualifications
Master's degree in engineering, construction management, or business.
One or more of the following certifications: Project Management Professional (PMP through PMI), National Contract Management Association (NCMA) certifications such as Certified Professional Contracts Manager (CPCM) or Certified Contract Manager (CCM).
Experience supporting large underground rail/transit infrastructure programs involving tunneling, excavation, structural work, or retrofit activities strongly preferred.
Priorsuccess steering claims through mediation, DRB, or litigation.
Compensation Details
Expected Salary: $150k-$190k/year ($72-$91/hour). Luster provides the salary range that the company in good faith believes it might offer for this position based on the successful candidates level of experience, knowledge, skills, abilities, education, certifications, licenses, geographic location, etc. Luster reserves the right to ultimately pay more or less than the posted range depending on circumstances not related to any status protected by local, state, and/or federal law.
Just LOOK at the Benefits We Offer!
Unlimited flexible time off
Paid holidays
Paid parental leave
Health, dental, and vision insurance
Flexible spending accounts (healthcare and dependent or elder care)
Long-term disability insurance
Short-term disability insurance
Life insurance and accidental death and dismemberment
401(k) plan with guaranteed employer contribution
Formal career planning and development program
$2,500 annually toward professional development
Wellness program with monthly wellness stipend
Company cell phone or cell phone plan reimbursement
Free personalized meal planning and nutrition support with a registered dietitian
Free personal financial planning services
Employee assistance program
Employee discounts
Employee referral bonus
Specific plan details and coverage for each benefit noted above will be provided upon offer. #IN-LNJS
If you wish to be considered for a position where there is not an active job posted, please search for our 'General Application' and apply.
Luster is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to criminal history, race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.
All positions may be subject to a background check and drug test once a conditional offer of employment is made for any convictions directly related to its duties and responsibilities, in accordance with all applicable local, state, and/or federal regulations.
This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
Luster does not accept unsolicited resumes from any third-party. In the absence of a signed agreement, Luster will not consider or agree to payment of any kind. Any unsolicited resumes presented to Luster personnel, including those submitted to Luster hiring managers, are deemed to be the property of Luster.
Please email hiring@luster.com for accommodations necessary to complete the application process.
Equal Opportunity Employer, including disability/protected veterans
PI284688380
