Description

Join Chase and become part of a team that drives innovation and delivers exceptional experiences for our customers. Thrive in a creative, dynamic environment where your ideas matter and every day brings new opportunities to make a meaningful impact. Shape the future of financial services with us-where your growth and success are our priority.
Job Summary
Empower Customer Success as a Transactions Specialist III
Serve as a key contributor in managing customer accounts and resolving inquiries at JPMorgan Chase. Utilize your expertise in transaction management, artificial intelligence, automation, and data literacy to ensure seamless financial operations. Apply strategic thinking and innovation to enhance processes, coach peers, and foster a positive work environment while delivering outstanding customer service.
Job Responsibilities

• Take ownership of customer interactions, empathizing and prioritizing their needs
• Resolve conflicts and manage customer expectations professionally
• Determine customer requirements and provide tailored solutions through relationship building
• Prepare and maintain accurate documentation for all transactions
• Resolve transaction exceptions, rejects, and defects efficiently
• Process complex, non-routine accounts or transactions, conducting investigations and repairs
• Communicate effectively, both verbally and in writing, with external and internal customers
• Document customer account activities thoroughly and concisely
• Engage in interactive dialogue through active listening
• Manage escalated problems logically and with sound judgment to ensure appropriate outcomes
• Make timely and effective decisions on behalf of customers
• Prioritize work to maximize efficiency and productivity
• Research customer issues and resolve problems related to titles and documents
• Conduct calls to customers, dealers, and departments of motor vehicles
• Manage a portfolio of vehicles with unperfected liens, collaborating with dealers and Dealer Relationship Managers (DRMs) to resolve vehicle perfection issues
• Manage incoming email requests from dealer partners and customers
• Prepare and execute sworn documents accurately
• Assist in quality control for the team, ensuring high standards are met

Required Qualifications, Capabilities & Skills

• Demonstrate strong knowledge of banking industry business structures; previous experience in motor vehicle operations preferred
• Exhibit willingness to work in a fast-paced, high-volume environment
• Manage multiple priorities and meet strict deadlines consistently
• Display flexibility to work in shifting schedules
• Meet quality and productivity standards reliably
• Adhere to regulatory and compliance controls and policy requirements
• Provide strong previous customer service experience
• Demonstrate professional and courteous interpersonal skills
• Apply strong problem-solving, analytical, and decision-making abilities
• Multi-task effectively, including typing while reading, viewing multiple screens and systems, and tracking all items processed
• Utilize working knowledge of Microsoft Office products, including Word and Excel
• Communicate with excellent written and verbal skills
• Display a high sense of urgency in all tasks
• Adapt quickly to change and new procedures
• Hold a HS Diploma or GED

Preferred Qualifications, Capabilities & Skills

• Demonstrate familiarity or developing knowledge of automation and process optimization tools or technologies
• Exhibit a proactive approach to learning new systems and procedures
• Apply innovative thinking to enhance transaction management and customer service

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly evolving and incorporating the latest technology to help match car buyers with dealers, provide competitive financing options and ease loan management.\n