Description

Join JPMorganChase's Compliance Utility Group and be part of a dynamic team driving operational excellence.
Leverage your expertise to ensure seamless monitoring and compliance within Consumer and Community Banking operations.
Grow your career in a collaborative environment where your problem-solving skills and attention to detail make a real impact.

Job Summary
As a Transactions Specialist III within JPMorganChase's Compliance Utility Group (CUG), you will play a pivotal role in ensuring seamless adherence to Standard Operating Procedures (SOPs) through diligent monitoring of Digital Video Recording (DVR) systems within Consumer and Community Banking (CCB) operations.
Your deep understanding of process intricacies will be crucial in handling multiple tasks, solving non-routine problems, and enhancing existing procedures with precision and efficiency.
You will foster a collaborative team environment, while applying root-cause and problem solving skills to optimize monitoring processes.

Job Responsibilities

• Oversee Digital Video Recording (DVR) monitoring to ensure adherence to Standard Operating Procedures (SOPs) within Consumer and Community Banking (CCB) operations.
• Collaborate with various Lines of Business (LOBs) to provide detailed review results, ensuring transparency and effective risk management.
• Maintain vigilant and continuous monitoring of all designated areas to ensure compliance with operational procedures.
• Promptly and accurately document any incidents or irregularities observed during video monitoring, ensuring all reports are detailed and submitted in a timely manner.
• Ensure strict adherence to CUG SOPs, utilizing appropriate channels for escalation and action on a timely basis.
• Engage in active coordination in handling Change Management responsibilities, training, and process improvements.
• Actively drive process improvement discussions, identifying opportunities for additional controls and enhancements.
• Assist and support new onboarding of camera reviews by participating in SOP creations, training, and change management processes.
• Complete daily checklists and reporting with diligence.
• Proactively resolve exceptions and challenges with the team.
• Identify and implement opportunities to enhance process efficiency and effectiveness.

Required Qualifications, Capabilities, and Skills

• Graduate in Commerce or Graduate in any stream with 3+ years of banking experience
• Excel in a fast-paced environment with effective prioritization
• Demonstrate strong analytical and problem-solving skills to tackle complex challenges
• Communicate clearly with excellent written and oral skills
• Collaborate as a team player, building cross-functional relationships
• Embrace responsibilities and challenges with a result-oriented mindset
• Apply meticulous attention to detail for precision in all tasks

Preferred Qualifications, Capabilities, and Skills

• Demonstrate proficiency in Microsoft Office Suite (Word, Excel, Access, PowerPoint) for efficient task execution
• Exhibit strong organizational skills to manage multiple priorities effectively
• Adapt to evolving environments and processes
• Handle change management responsibilities, including training and process improvements, with a commitment to integrating changes efficiently
• Approach tasks proactively, identifying potential risks and problem-solving
• Anticipate and address issues with a risk and control mindset
• Identify and report issues promptly

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.\n