Description

POSITION SUMMARY:
Under general supervision, this position performs job duties associated with customer service, including customer billing, collection of accounts, meter management, cashiering, operation of office equipment, and handling customer inquiries, to manage the overall customer impression of Moorhead Public Service (MPS).

JOB DUTIES OR ESSENTIAL FUNCTIONS:
The essential functions of the position include, but are not limited to, the following:
• Performs customer service functions including: handling a variety of customer inquiries made by e-mail, phone, or in person; sorting mail for MPS and the City of Moorhead (City); mass mailings; making payment arrangements; and thoroughly understanding and communicating utility bill rates and service charges, including charges of the City; working with contracted vendors regarding utility service set up; and developing and maintaining work calendars for all utility crews.
• Performs customer billing functions, including generating and distributing utility bills using billing system applications, loading and unloading daily route data from handheld meter reading devices, and preparing monthly reports.
• Performs collections functions, including posting payments, contacting delinquent customers, making payment arrangements, initiating service disconnection orders, and complying with State of Minnesota regulations pertaining to service disconnection.
• Performs meter management functions, including routinely creating service orders based on requests from customers and co-workers, resolving customer billing issues, handling completed service orders, and screening and routing telephone calls.
• Performs cashiering functions, including greeting customers and visitors, handling a variety of customer inquiries made by phone or in person, receiving payments, making payment arrangements, counting money, and balancing cash drawers.
• Operates office equipment such as copiers, facsimile machines, ten-key adding machines, and personal computers.
• Performs other duties as requested.

COMPETENCIES:
To perform this position successfully, an individual must be competent in the following areas:
• Kindness and Understanding. Must be able to exhibit kindness and understanding, and be fair-minded and reasonable. Must be approachable and exhibit good judgment when handling personal issues. Must be confidential and protect the privacy of all employees.
• Analytical. Synthesizes complex or diverse information. Collects and researches data. Uses intuition and experience to complement data. Designs workflows and procedures.
• Problem Solving. Must be able to handle problems of the job on a regular basis. Employees may be involved in situations where conflict occurs between employees, customers, or other parties. Regardless of the problems or issues that may occur, the individual must be able to resolve them effectively.
• Results. Able to articulate and drive the need for timely, high-quality results. Motivates by personal example of hard work and is dedicated to results. Internally driven to achieve high personal standards. Institutes systems to monitor progress and ensure sustainable results. Anticipates, diagnoses, and works through roadblocks. Continually seeks to improve work results and methods.

MINIMUM QUALIFICATIONS:
To perform this position successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the formal education, experience, and training required.

Education:
Associate's degree in a business-related field.
Experience:
One (1) year of customer service and bookkeeping experience.
Training, Certificates, Licenses, and Other Requirements:
Personal qualities consistent with MPS' Culture Values - be engaged, be respectful, be positive, be a team player, and be appreciative of others.

DESIRED QUALIFICATIONS:
The requirements listed below are representative of the formal education, experience, and training preferred in order to exceptionally perform all of the functions of this position.

Experience:
Three (3) years of customer service and bookkeeping experience.

Trainings, Certificates, and Licenses:
• Telephone and personal communication etiquette training.
• Customer service training.
• Teamwork training.
• Introduction to spreadsheets (Microsoft Excel) training.

COMPLEXITY:
While performing the normal duties of this job, there are related steps, processes, and methods that require this position to recognize clear differences in a variety of situations.

RESPONSIBILITY:
Supervision
General supervision is provided while performing the normal duties of this job. This position exhibits no supervisory responsibilities.

Impact:
While performing the normal duties of this job, this position's work product or services affect the accuracy, reliability, or acceptability of further processes or services.

REQUIRED PHYSICAL ABILITIES AND WORK CONDITIONS:
The physical demands and work conditions described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.

Physical Demands:
While performing the duties of this job, this position:
• May occasionally bend/stoop, reach above shoulder, walk, and lift and/or carry up to 30 lbs.; frequently stand, feel, and hear; and continuously sit, finger/enter data/keystroke, talk, and use repetitive motions.
• Will use close vision, far vision, visual acuteness, color vision, and peripheral vision.
• Will use their right hand and left hand for simple handling or grasping and firm handling or grasping.

Work Conditions:
While performing the duties of this job, this position will experience exposure to inside environmental conditions.

WAGE AND APPLICATION INFORMATION:
The 2025 wage range for this position is $23.13 to $35.59 per hour.

Anyone interested in applying for a position at Moorhead Public Service (MPS) must complete an official MPS Application for Employment to be considered for employment with MPS.

Applications are available at https://www.mpsutility.com/index.php/en/employment-opportunities/newest-jobs (or by clicking on the ''apply'' button) or by calling 218.477.8000, Option 4.

Upon completion of an MPS Application for Employment, you can submit the application in one of three ways:
1. Print and mail to:
Moorhead Public Service
c/o Employment Opportunities
P. O. Box 779
Moorhead, MN 56561-0779

2. Scan and e-mail to jobs@mpsutility.com . If you do not receive immediate confirmation that we received your e-mail (via an automated message), please call 218.477.8000, Option 4, to confirm receipt of your e-mail.

(NOTE: Depending upon your computer's software, you might not be able to save the MPS Application, so you will need to print it and then scan it before e-mailing it to us.)

3. Print and deliver to MPS' Business Office located at 2901 South Frontage Road, Suite 2, Moorhead, Minnesota, 56560. The office is open Monday through Friday, 8:00 AM until 4:30 PM, excluding holidays.

Closing date: November 17, 2025.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. This job notice should not be construed to imply that these requirements are the exclusive responsibilities of the position. Other duties may be required by the supervisor. The job notice does not constitute an employment contract between the employer and the employee. It is subject to change as the needs of the employer and requirements of the job change.