Description
JOB DESCRIPTIONClaims Transformation Product Owner
Whitehouse Station, NJ; Jersey City, NJ; Philadelphia, PA; New York, NY
The Claims Transformation Product Owner will own the product vision, roadmap, and backlog for claims technology capabilities within Chubb's Global Claims Transformation organization, translating business strategy into prioritized, well-defined requirements that drive operational efficiency, continuous improvement, and an elevated customer experience.
You will partner closely with business stakeholders, and data, AI and IT development teams, ensuring the highest-value capabilities are delivered first. The role blends deep claims expertise, data-driven decision-making, and disciplined agile product management to lead high-impact initiatives across the claims function.
The ideal candidate is intellectually curious, treats change as opportunity, and actively pursues new tools and approaches, including AI-powered technologies, to continuously sharpen how products are defined and delivered.
Responsibilities
- Own and prioritize the product backlog, ensuring it reflects a clear product vision that drives change and secures stakeholder buy-in
- Define and communicate the product roadmap; own change management and status/risk communication across teams
- Conduct discovery - translate current-state processes into user stories, acceptance criteria, and opportunity areas
- Use data, feedback, and AI-powered tools to prioritize features and accelerate requirements development, backlog grooming, and gap analysis
- Maintain product and program management artifacts (roadmaps, backlog trackers, stakeholder analyses) across multiple concurrent workstreams
- Coordinate business owners, IT teams, and stakeholders through the full lifecycle - scope, design, develop, test, deploy, monitor
- Establish and maintain consistent product ownership standards across Claims globally
- Support planning and execution of large-scale technology implementations and operational transformation initiatives
- Represent business stakeholders and act as voice of the customer in Agile ceremonies (sprint planning, backlog refinement, sprint review)
- Maintain documentation (release notes, training materials, user guides) using SharePoint, Teams, JIRA, Visio, and Excel
QUALIFICATIONS
- Bachelor's degree in engineering, business, or related field; advanced degree or relevant certifications (Six Sigma, PMP, Agile) a plus
- Experience serving as a Product Owner, Business Analyst, Process Engineer or similar role owning a product backlog in an Agile transformation or continuous improvement context.
- Strong understanding of AI/ML concepts and their application to business process automation
- Outstanding communication skills, able to translate technical concepts for business stakeholders and vice versa
- Experience with claims operations is highly desirable
- Strong analytical and critical thinking skills; data-driven decision maker
- Initiative-taking, adaptable, and able to navigate ambiguity
- Collaborative, inclusive, and able to drive consensus across diverse teams
- Genuine learning agility; quickly grasps new concepts and emerging technologies, proactively seeks out development opportunities, and continuously expands expertise.
- Solid execution capability with attention to quality, adherence to deadlines, and a positive impact on the customer experience.
ABOUT US
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.
At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.
