Description

The Director of Patient Care Services - Nurse Executive is responsible for directing, planning, and facilitating long and short term goals, policies and procedures, and process improvements for assigned departments. The DPCS maintains effective communication with all nursing and other ASC personnel; physicians, board members and stakeholders. The DPCS strives for the advancement of the nursing profession within the community and on the local, state, and national level. The DPCS maintains awareness of legislation affecting nursing practice and implements practice or process changes as needed; acts as a resource person for the hospital related to nursing standards and practices.

Responsibilities:

• Participates in the development, monitoring and execution the Ambulatory Surgery Centers strategic plan demonstrating systems thinking and change management skills. In collaboration with unit/department managers contributes to planning, decision making and policy formulation.
• Attends/holds membership on hospital and medical staff committees as appropriate. Attends Board of Governors and physician meetings to report on activities of nursing and assigned departments.
• Provides administrative coverage in the absence of the administrator. Participates in community educational programs and meetings as the hospital's representative.
• Demonstrates ability to lead/direct Patient Care Services (PCS) team by providing leadership, mentoring and guidance to patient care leaders and staff using principles of management. Identifies needed changes, facilitates/directs the change and role models positive attitude toward change. Role models professional nursing practice and behaviors. Coaches (PCS) management team in leadership principles. Collaborates with members of the hospital’s leadership team.
• Identifies, develops and facilitates: patient safety initiatives, quality improvement strategies, nursing and employee satisfaction initiatives and other programs to maintain and improve the patient-focused culture of assigned departments and services. Embraces shared decision making by energizing staff and others in decision making that is patient and family centered in an environment that is conducive to discussion and opinion sharing.
• Maintains positive verbal / nonverbal communication in interactions with staff, other departments, physicians, patients and families.
• Maintains patient and employee confidentiality in all communication interactions: written, verbal, and electronic.
• Builds and maintains a trusting collaborative relationship with staff, peers, other disciplines and ancillary services, physicians, vendors, community leaders, nursing and other education programs. Accomplishing objectives through persuasion, celebrating successes and accomplishments and communicating a shared vision.
• Responsible for oversight, development, allocation, and administration of the budget for assigned departments, based on past requirements, forecasted patient care needs, best practice, available resources and for quality management outcomes. Read, analyze, and interpret the most complex data documents.
• Develop, implements and assures the organization's plan for providing nursing care and other assigned patient services in accordance with the mission / vision of the hospital. Evaluates problems and concerns in the patient care services areas and overall hospital in terms of ensuring safe, effective, quality patient care, and staffing.
• Manages human resources via workforce planning, employment decisions, reward & recognition for exemplary performance, performance issue management, identification of current/future needs and skill sets. Participates in the interview process of key leadership positions. Assists in the selection, implementation and evaluation of information technology assuring optimal support of patient care function in collaboration with system and other hospital leaders.
• Communicates effectively as evidenced by delivering “difficult news” in such a way as to maintain credibility and respect for those involved. Demonstrates ability to initiate and manage crucial conversations and coach management team in same; resolves and manages conflict expertly. Follows through on commitments and addresses concerns. Show recognition of customer concerns and apologize for any inconveniences. Take an active role to improve a situation by continually using the L.A.S.T. technique (listen, apologize, solve and thank). Asserting views in a non-threatening, nonjudgmental way.
• Makes unit/department and patient rounds frequently to keep channels of communication open. Gives appropriate feedback in a timely manner to questions and concerns. Promotes and facilitates harmonious relationships among assigned personnel, the Medical Staff, patient and public, and acts as liaison between assigned departments and other departments of the hospital
• Meets or exceeds patient and family, employee and physician expectations by achieving and maintaining leadership in quality service through communication and teamwork. Maintains an environment that shows pride and ownership. Exhibits an informed and professional attitude by being prompt efficient, and competent. All customers are greeted in a friendly and courteous manner and situations are handled with respect, compassion, and sensitivity. Expertly resolves conflict with patients, staff, department managers, senior leaders, physicians and other stakeholders in situations where customer needs have not been met to determine a positive, and mutually agreeable resolution.
• Sets the tone and expectation for positive customer service in all Patient Care Services departments. Role models positive attitude. Treats others with honesty and respect. Speaks positively in all customer interactions internal and external. Optimizing the patient’s experience by reducing the patient and family’s anxiety and increasing the patient’s compliance.
• Assess customer/staff satisfaction when rounding in departments/units, facilitates use of appropriate chain of command for unresolved issues or problems. Developing positive relationships with other departments to foster patient satisfaction. Provides service recovery to dissatisfied customers.

Requirements

Required:

• Bachelors Degree in Nursing
• Masters Degree in Related Field (within 2 years of hire)
• 5+ years healthcare nursing leadership experience
• 4+ Years Nurse Management Experience
• Licensed in state of practice

Preferred:

• Ambulatory Nursing Experience
• Nurse Executive - Board Certified (NEA-BC)