Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.
About the College/Unit/Department
College/Unit/Department website
Posting Type
External
Retirement Plan
TRS or ORP
Employment Type
Employee
Benefits Eligibility
Benefits Eligible
Full/Part time
Full Time
Work Schedule
Additional Schedule Information
Typically, Monday through Friday 8:00 am - 5:00 pm
Advertised Salary
$65,000-$70,000 + commensurate with experience
Posting Date
07/27/2026
Open until filled
Yes
Closing Date
Proposed Starting Date
09/01/2026
Special Instructions to Applicants
Location of Vacancy
Athens Area
EEO Policy Statement
The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).
USG Core Values Statement
The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.
Bachelor's degree in a related field or equivalent and 2 years of professional experience
Preferred Qualifications
Position Summary
This customer-focused position is part of the Application Support and Development Team in the Terry College of Business, Office of Information Technology. This individual must demonstrate resourcefulness in solving complex problems through effective configuration, automation, and administration across a variety of platforms, including web and cloud-based applications.
This individual works independently with college administrators, faculty, and staff to gather requirements, analyze data, and provide business intelligence solutions for decision makers including creating databases, database queries, simple workflows, analytical solutions, and reports. Performs various application upgrades and configurations and data processing tasks to support existing solutions for academic program and business office requirements, or creates solutions if they do not exist.
This is a security-sensitive position with access to and responsibility for effectively protecting FERPA and other sensitive or confidential data sets. The successful candidate will have the desire and ability to learn new technology and develop new skills on an ongoing basis.
Knowledge, Skills, Abilities and/or Competencies
Experience in local, web, and cloud based computing, including bolt-on applications.
CRM technologies.
Programming experience including but not limited to HTML , and CSS .
Technical document writing.
Error troubleshooting.
Survey-based tools.
Reporting and analytic tools.
Access and security provisioning.
Using AI tools.
Organize and analyze large amount of data/detail and come to appropriate conclusions.
Communicate technical information effectively to users of varying skill levels.
Manage priorities and adapt to change.
Coordinate team and client activities and concerns.
Understand data security models for services and resource access methodology.
Physical Demands
Sitting/standing at a computer for extended periods of time. Ability to lift and carry up to 20 pounds, both assisted and unassisted.
Is driving a responsibility of this position?
Yes
Is this a Position of Trust?
Yes
Does this position have operation, access, or control of financial resources?
No
Does this position require a P-Card?
No
Is having a P-Card an essential function of this position?
No
Does this position have direct interaction or care of children under the age of 18 or direct patient care?
No
Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)
Yes
Credit and P-Card policy
Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.
Background Investigation Policy
Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.
Duties/Responsibilities
Duties/Responsibilities
Maintain proper backups, maintenance, and patching. Independently gather client requirements to design and implement solutions. (60%)
Deploy upgrades and hot fixes for supported applications.
Alert clients of upgrades or changes in supported applications and provide supported documentation.
Maintain and validate application backup and recovery procedures.
Review email deliverables or front-facing public solutions to ensure data integrity and adhere to UGA and Terry College of Business policies and guidelines.
Ensure that security, data protection, and proper user access are maintained and that all related policies and procedures are being followed.
Ensure all software, databases, and applications meet the requirements of requested solutions.
Utilize Salesforce CRM for Terry College processes, including but not limited to recruiting, registrations, events, outreach, surveys, and other administrative requests.
Design and deploy simple workflows or low-code processes if baseline processes lack required functionality.
Percentage of time
60
Duties/Responsibilities
Provide user support and problem resolutions for applications. • Maintain documentation of existing solutions. • Provide end-user training on the use of provided solutions.
Percentage of time
20
Duties/Responsibilities
Continuous service improvement. (20%)
Maintain knowledge of current trends in applications and software use.
Review technical documentation to ensure accuracy and make updates as needed.
Maintain documentation on backup and restoration procedures.
Explore AI tools to enhance IT service management.
Percentage of time
20
Contact Information
Recruitment Contact
Contact Details
For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.
Recruitment Contact Name
Gary Pitman
Recruitment Contact Email
gpitjr@uga.edu
Recruitment Contact Phone
Posting Specific Questions
Required fields are indicated with an asterisk (*).
How did you hear about this vacant position? (UGA Jobs -UGA's Job Board, LinkedIn, Indeed.com, Inside HigherEdJobs, UGA Staff Listserv, Terry College Listserv, a current UGA Employee, other - please provide resource) (Open Ended Question)
Applicant Documents
Required Documents
Cover Letter
Resume/CV
List of References with Contact Information
Optional Documents
Job ID: 85315894
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Median Salary
Net Salary per month
$3,519
Median Apartment Rent in City Center
(1-3 Bedroom)
$1,333
-
$2,306
$1,820
Safety Index
50/100
50
Utilities
Basic
(Electricity, heating, cooling, water, garbage for 915 sq ft apartment)
$85
-
$600
$157
High-Speed Internet
$50
-
$125
$64
Transportation
Gasoline
(1 gallon)
$2.76
Taxi Ride
(1 mile)
$3.75
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