Description

RadiFi Credit Union is seeking a Deposit & Payment Operations Specialist to work collaboratively to ensure the smooth day-to-day operations in the deposit operations area. Provide support to branch operations for deposit and payment related products and service via phone, email, fax and online. Handle daily Deposit & Payment Operations tasks. Work problem resolutions for Deposit & Payment Operations ensuring compliance with Credit Union policies, procedures, and all federal and state regulations.

Major Duties and Responsibilities:

Answer the Department Hotline (Internal/External Service): 

• Delivers superior member service by promptly answering incoming calls, responding to associate and member inquiries in a prompt and educated manner and proactively seeking solutions to common member needs.
• Provides members with information and direction regarding their account status, requests, rights and obligation associated with the account.
• Demonstrates strong problem resolution skills including handling upset members.
• Resolves problems that are within authority to resolve.
• Refers problems that are beyond authority to their supervisor, along with recommendations.
• Assists in processing digital banking ACH and mobile check deposits as defined/required.
• Provide backup/assistance with monthly reporting on digital KPIs.

Processing of Assigned Daily Tasks which may include: 

• Process courtesy pay special requests.
• Create EFT records, Branch requests for Check copy or research requests, Stop payment/ACH Requests and Unauthorized ACH forms. Performs research to resolve Problem Resolutions assigned to yourself or the department.
• Accurately post corrections, adjustments, and mail to member’s accounts.
• Process Mortgage Payments by the designated time each day.

Payment Duties (may include one or more of the following): 

• ATM Deposit Review, Star exception report, Address over 26 report, Debit Names no SSN, Card reissue report, Cards requiring action, Travel report, ATM Network mismatch, Mismatch report, Returned cards, Foreign member returns, SB report, Instant issue inventory, DD182, Emails, Provisional Credit report, Claim Close report, Returned Checks, ATM rejected checks, and/or Hotline Servicing.

Documentation/Reporting:

• Monitors reports and correspondence via various systems. Prepares and maintains requested daily, monthly, quarterly, and yearly reporting. Keeps up to date information on the Resource Center regarding Deposit & Payment Operations subject matter for associates use and knowledge.
• Processing and posting of all incoming and outgoing wires for members of the credit union in Symitar and FedLine.
• Reviews assigned daily Deposit & Payment Operations reports, such as Address Report, Dormant Account Activity, Deceased Tracking and other reports as assigned.
• Sorts incoming mail and posts incoming mail payments.
• Process returned mail in appropriate systems to record bad addresses; Includes using other systems and contacting member to resolve bad address issues.
• Process daily address change letter files to ensure address change notices generate properly.

Other Duties as Assigned:

• All other projects related to Deposit & Payment Operations assigned individually each year.
• Attend weekly/monthly staff meetings, completion of annual Individual Learning Plan (ILP) and required training within the prescribed time.
• Performs other job-related duties as assigned.

     ADA Requirements

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Working Conditions

The noise level in the work environment is usually moderate.

Acknowledgment

Nothing in the position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This Job description is not a contract and should not be constructed as a guarantee of employment for any period of time.

We are an Equal Opportunity Employer and do not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Requirements

   Knowledge and Skills

Experience

One to three years of similar or related experience, including time spent in deposit operations. Prior Financial Services experience is preferred.

Education/Certifications/Licenses

A high school education or GED.

Interpersonal Skills

Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills

Use of sound judgment, decision making, and employing solid research/ problem resolution techniques. Strong organizational abilities and attention to detail. Must possess intermediate level MS Excel skills to include pivot tables and formulas. Demonstrated ability to prepare written communications to include: emails, memos, business letters, and related correspondence to external/internal parties.