Description

The Somerset House I Condominium Board of Directors seeks to partner with a general manager who lives and breathes best practices with experience in the high-rise luxury condominium niche.  

The General Manager’s primary role is to ensure that best-in-class service is provided to community members, volunteer leaders, and volunteers in accordance with the community’s organizational culture, values, priorities, goals and aspirations.  He or she is both a trusted advisor to community leaders in the formulation of priorities and strategies and the person responsible for carrying out those priorities and strategies approved by the Board of Directors. The general manager leads Association staff by exemplifying and promoting Somerset I standards and organizational culture

The General Manager's primary responsibilities include overall care of the physical property, supervision of the personnel, service contractors and those providing professional services to Somerset House I,  financial planning, analysis and oversight, and supervision of capital projects, and the day-to-day business of the condominium in accordance with the values, governing documents, policies, and management plan of Somerset House I, and directions from the Board of Directors.  The General Manager takes the lead in ensuring best-in-class service is provided to Association owners, residents, and guests, promoting Somerset House I’s reputation and a desirable, luxury community.  On issues pertinent to the entire Somerset Community, the General Manager coordinates with the General Managers of the two other residential buildings and the Somerset House Management Association.

The General Manager reports directly to the Board of Directors with the Board president as primary liaison.  

Compensation is flexible and commensurate with experience. 

Requirements

CORE COMPETENCIES

•  Excellent leadership and management of employees, with a bias for training, building teamwork, and delegation.
• Ability to inspire trust and confidence from residents and employees.
• Analytical skills, including the ability to communicate results and recommendations.
• Effective change management skills, including the ability to quickly and accurately assess priority needs, envision, analyze, catalyze, communicate, administer, and maintain.
• Results-based and proactive approach to management.
• Ability to systemically manage day-to-day operations of luxury building, including the surprises it brings, with straight-forward and calm approach.
• Exemplary customer service skills in a high-expectation environment.
• Outstanding verbal and written communication skills.
• Proactive oversight and management of contract bidding, terms, specifications, and administration using appropriate tools and processes for tracking and communicating updates to Board and owners.
• Budgeting, including long-range cash flow analysis and management.
• Ability to organize, oversee multiple capital projects, simultaneously.
• High level of emotional intelligence.
• Deep understanding of community association management best practices.
• Ability to fully utilize current software in place (including Microsoft Office Suite and BuildingLink) and to identify, learn and utilize best practice specialty software that can benefit the condominium. 

QUALIFICATIONS

• A minimum of five years of experience as a condominium general manager, or in senior management or leadership in condominium management, property management, or hospitality.  Experience in luxury condominium management is required.
• Experience in staffing/performance analysis, including creating position descriptions, training, and establishing individual performance plans and evaluation.
• Experience in financial and administrative systems and operations analysis.
• Experience in planning and managing capital projects.
• Possession of professional credentials required, with PCAM designation preferred. 
• College degree preferred.