Description

Starting Rate: $23.50/hour

*1,500 Sign-On Bonus*

(available to external applicants only)

We are seeking a compassionate and deeply empathetic Family Partner to join our Enduring Connections pilot program. This innovative initiative offers sustained, flexible, and relationship-centered support to individuals and families impacted by mental health challenges - particularly those who have not benefited from traditional clinical interventions or who may feel disconnected from institutional systems.

As a Family Partner, you will walk alongside families with patience and respect, helping to rebuild trust, foster connection, and create new pathways forward grounded in shared experience.

This is a primarily in-person, community-based role, requiring flexibility to meet families where they are—both geographically and in terms of scheduling needs.

About the Program

Enduring Connections is rooted in the belief that meaningful change begins with authentic relationships. In partnership with the program’s founders, Advocates is bringing this unique model to families across Massachusetts who are seeking a different kind of support—one that prioritizes compassion, persistence, and understanding over systems and structures.

Why Join Enduring Connections?

• Be part of an innovative pilot program reimagining mental health support
• Help rebuild trust and connection for families who have felt unheard or underserved
• Work in a values-driven environment centered on empathy, dignity, and human connection
• Use your lived experience to create meaningful, lasting impact
• If you are someone who leads with empathy, believes in the power of relationships, and is committed to walking alongside families - especially in moments of uncertainty - we encourage you to apply.

 
Minimum Education Required
Bachelor's Degree

Shift
Blended Shift

Additional Shift Details
Evening and weekend availability required

Responsibilities

• Build trusting, authentic relationships with families through shared lived experience and mutuality
• Provide flexible, family-driven support to those navigating complex mental health challenges - especially when prior services have not met their needs
• Engage in compassionate and persistent outreach, meeting families where they are, at their own pace
• Obtain appropriate consent from individuals receiving services prior to working with family members
• Honor the principle of “nothing about us, without us” by ensuring transparency and inclusion in all communication and support planning
• Support families in strengthening communication, collaboration, and understanding within their relationships
• Respect each family’s unique story, perspective, and experience with systems of care
• Share relevant community resources and help families explore supports both within and outside traditional service systems
• Connect with peer providers and community partners to build knowledge, resources, and best practices
• Offer guidance and education around systems, services, and approaches when helpful—without imposing clinical frameworks
• Respond to concerns, frustrations, and challenges with empathy, patience, and respect
• Maintain strong, collaborative communication with team members, providers, and families
• Participate in supervision, team meetings, and required trainings
• Provide crisis support, including physical intervention when necessary
• Uphold all principles of The Advocates Way and Advocates’ Human Rights Policy, ensuring dignity and respect for all

Requirements

• High School Diploma or equivalent required
• Personal lived experience as a family member to a person who has received support from the adult behavioral health system
• Certified Peer Specialist (CPS) preferred, or eligible for certification within one year of hire
• Demonstrated understanding of and competence in serving culturally diverse populations strongly preferred
• Ability to communicate effectively both verbally and in writing
• Ability to read and write English and communicate effectively in the primary language of the assigned program
• Strong computer skills
• Proven ability to use sound judgment in a variety of situations
• Ability to thrive in a fast-paced, team-oriented environment while also working independently
• Strong organizational skills with the ability to manage multiple priorities
• High energy level and excellent interpersonal skills
• Valid driver’s license required; must have access to a reliable, insured vehicle and be willing to use it for client transportation
• Ability to perform all essential job duties satisfactorily
• Commitment to the mission, values, and philosophy of Advocates