Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.


Requisition Job Description

Position Summary:

Aetna Mental Well-being is reimagining how mental health is delivered with a unified, tech-enabled approach for our best-in-class Employee Assistance Program (EAP), Resources for Living. The EAP Clinical Counselor plays a vital role in Aetna Mental Wellbeing's commitment to delivering timely, high-quality mental health care. This position transforms access to mental health support by providing members with an immediate, 24/7 connection via video, live chat, or phone. We are seeking candidates who share our passion for delivering industry-leading mental health services to people nationwide.

The EAP Clinical Counselor will act as a top-level specialist to provide counseling and informational services to members. Coordinates resources to support optimal care and lifestyle management services. Implements system to assess member's clinical needs and applies appropriate clinical tools to identify and provide services.

Fully remote in the USA.

Shift: This call center is a 24/7 operation and includes varied schedules that fall outside typical business hours. Schedules are established to support business and coverage needs. Shift assignments may change over time, and a shift bid process occurs at least annually, which may impact individual work schedules.

Job Responsibilities:

• Responsible for provision of telephone-based assessment, triage, consultation, counseling and informational services, delivered in a call center environment using a variety of advanced clinical assessments, motivational Interviewing and solution focused/short-term problem resolution.
• Provides risk, substance abuse and mental health assessments to develop immediate action/safety plans based on level of urgency.
• Has an understanding of various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need.
• Has an excellent ability to join with and collaborate with a member to understand their needs and be in alignment with the member's theory of change. Provides information to members regarding mental health, substance abuse, community treatment, and related mental health programs to assist members with linkage to resources to aid in the alleviation of stressors.
• Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for all members.
• Requires use of multitasking skills to type/document while also using other tools to assist with call handing while speaking with members.
• Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.
• Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.
• Maintains current independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting all state licensure requirements.

Workspace Requirements:

• Must have a separate workspace, free from distraction, in a room with a door that closes, to maintain member privacy.
• Need to be hardwired and have reliable internet.
• Internet speed - Home Internet Download Speed to be a minimum of 400mbps and Upload speed between 10-20mbps.
• Broadband or Fiber connection. Using DSL (satellite), Cellular internet (T-Mobile, Verizon, AT&T Fixed Wireless, US Cellular to name a few) use cell towers or a satellite and not a direct cable to provide internet.
• Ensure provider sets up a 4 port modem. Employees use the 4th port for work internet.

Required Qualifications:

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.
• 24x7x365 call center coverage needed, holiday coverage is expected.
• Experience in facilitating patient/client positive behavior change.
• Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred.

Preferred Qualifications:

• 1+ years of EAP, Behavioral Health or Social Services experience.
• Experience working with diverse populations.
• Familiarity with brief therapy models and Motivational Interviewing.
• Call Center work experience.
• Ability to establish and maintain rapport quickly to develop a high level of customer trust.
• Strong computer and literacy skills.

Education:

• Master's Degree in behavioral health counseling profession.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$54,095.00 - $142,576.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 10/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.