Description

\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eOur business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eIf you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e SUMMARY \u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eGuest Services Staff will act as the primary provider of direct services to guests when they are in a venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cbr\u003ePRIMARY RESPONSIBILITIES \u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eAnswer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.\u003c/li\u003e\n\u003cli\u003eOperate the various coat check rooms within established guidelines and procedures at the venue.\u003c/li\u003e\n\u003cli\u003eScan tickets for entry into the venue, administer applicable wristbands\u0026nbsp;for event entrance (21+, VIP Access, Private Event Access).\u003c/li\u003e\n\u003cli\u003eGreat guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.\u003c/li\u003e\n\u003cli\u003eSeat guests and assist ADA patrons.\u003c/li\u003e\n\u003cli\u003eEnforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.\u003c/li\u003e\n\u003cli\u003eAct as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.\u003c/li\u003e\n\u003cli\u003eMonitor venue during guest arrival and exit to comply with fire department safety regulations.\u003c/li\u003e\n\u003cli\u003ePerform other duties and responsibilities as deemed appropriate by Management and Supervisors.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cbr\u003eQUALIFICATIONS \u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eA minimum education level of: High School Diploma or its equivalency\u003c/li\u003e\n\u003cli\u003e\u0026nbsp;A minimum of 1-2 years of related work experience\u003c/li\u003e\n\u003cli\u003eAbility to work in varying conditions\u003c/li\u003e\n\u003cli\u003eAbility to lift 50 lbs. without assistance\u003c/li\u003e\n\u003cli\u003ePositive attitude with superior customer service skills\u003c/li\u003e\n\u003cli\u003eAbility to stand, walk, and climb stairs for long periods of time\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e PREFERENCES \u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003ePrevious experience working in events and knowledge of the music industry preferred\u003c/li\u003e\n\u003cli\u003eAvailability to work nights, weekends, and holidays as needed according to venue schedule.\u003cbr\u003e\u003cbr\u003e\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cp\u003ePayscale: $12 - $15\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eBonus: This position is not eligible for a bonus under the current\u003c/p\u003e\n\u003cp\u003ebonus plan requirements.\u003c/p\u003e\n\u003cp\u003e\u0026nbsp;\u003c/p\u003e\n\u003cp\u003eBenefits: Part-time: This position may be eligible for benefits (ACA\u003c/p\u003e\n\u003cp\u003equalification).\u003c/p\u003e\n\u003cp\u003e\u003c/p\u003e\n\u003cp\u003eAEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.\u003c/p\u003e