Community Brands is the leading provider of cloud-based software to associations, nonprofits, K-12 schools and faith-based groups. Through innovation and technology, the company empowers more than 100,000 clients and partners to succeed faster, grow stronger and achieve social good. Organizations adopt Community Brands software to manage memberships, career centers, learning, accounting, mobile giving, peer-to-peer fundraising, donations, admissions, enrollments and events. Using these engagement platforms, customers of all sizes create meaningful and lasting experiences for their members, donors, volunteers and families.
Job DescriptionResponsibilitiesTriage, analyze, and resolve customer concerns and problems, diagnose the root cause, and document interactions Provide troubleshooting, technical, and software advice and suggestions Conduct trainings and create documentation for team members and users Help create test cases and perform user acceptance testing for large feature deployments Become a subject matter expert for our product and its features QualificationsBS in Computer Science, Engineering or related f...
See full job descriptionJob DescriptionWHO WE AREYour members run lean. Your donors expect impact. Your staff is juggling a dozen systems to make it happen. At Momentive Software, we build the technology that makes that easier. We are the leading software platform for nonprofits and associations, serving more than 37,000 mission-driven organizations for over 40 years. Our portfolio covers every core need: association management (MC Trade, NimbleAMS, YourMembership, WildApricot, and more), event management (A2Z Events)...
See full job descriptionJob DescriptionA driven professional who wants to expand their skill set and join a team of dedicated, technology-obsessed individuals. At Momentive Software, the Cobalt team specializes in agile implementations of Microsoft Dynamics 365, coupled with our own Cobalt products built on the Microsoft platform, serving associations, chambers of commerce, and other member-based organizations. In this role, you will collaborate with our clients to gain an in-depth understanding of their business objec...
See full job descriptionJob DescriptionPrimary Duties: Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge. Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise. Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities. Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success. Proactively mon...
See full job descriptionJob DescriptionPosition OverviewThe role keeps our demo infrastructure running so Solutions Engineers can focus on selling, not troubleshooting. You own the setup, upkeep, and quality checks across 75+ demo environments that support live client presentations and enterprise sales opportunities across all Momentive solutions. Your work happens behind the scenes, but it shows up in every demo a prospect sees. A Day in the LifeSet up and configure NimbleAMS demo environments for enterprise sales op...
See full job descriptionJob DescriptionJob Description Summary: As a Level 3 Support Engineer at Momentive India, you will provide advanced technical support while maintaining professional and effective communication with both clients and internal teams for the Your Membership (YM) team. Success in this role requires strong technical expertise, analytical problem-solving skills, and the ability to engage collaboratively across multiple stakeholders. You will work closely with engineering teams, troubleshoot complex iss...
See full job descriptionJob DescriptionAssists external clients in the implementation of the product platform. Evaluates client needs, develops configurations that support business processes and technical needs. Tests and troubleshoots final system setups. Provides technical training during and after the implementation process DUTIES & RESPONSIBILITIES: Use product platform to help clients configure its application and databases Provide hands on guidance to clients on best practices in leveraging the software Use indu...
See full job descriptionJob DescriptionPosition OverviewReporting to the SVP, Software Engineering and AI Operations, the Director of AI Governance & Enterprise Solutions is Momentive's senior AI subject matter expert - the person who sets the technical bar for how the company designs, builds, deploys, and governs AI agents. This role owns the Momentive Context Library, defines and enforces the standards that all AI agents must meet, leads the review and approval of agents across the portfolio, and directly builds agen...
See full job descriptionJob DescriptionUTIES & RESPONSIBILITIES: Investigate and resolve client support tickets, developing your troubleshooting skills and product knowledge. Research and implement innovative solutions to meet evolving client needs, expanding your technical expertise. Deliver exceptional client support via phone and email, honing your communication and problem-solving abilities. Collaborate effectively with internal teams, learning from experienced colleagues and contributing to project success. Proact...
See full job descriptionJob DescriptionThe Customer Support Specialist provides basic user support to improve the experience of customers and/or end-users of their assigned product. DUTIES & RESPONSIBILITIES:Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service Learn the inner workings of a member-management SaaS platform Troubleshoot and resolve client reported issues Train clients on how to best use a highly configurable platform Pro...
See full job descriptionJob DescriptionOur clients need their systems to be reliable, secure, and available. As an Applications Engineer, you will help ensure that their applications and hosting environments run smoothly. You will act as a bridge between our clients, technology, and engineering teams. You will understand client requirements, configure and deploy applications, troubleshoot technical issues, and support production environments. This role is not limited to application support. It requires a combination ...
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