Description

Business Analyst D365 Finance and Operations

Location: Skopje, Dakar, Nairobi

Duration: 1 year limited with possibility of extension

About us

SOS Children's Villages, founded in 1949, is the world's largest non-governmental organization focused on supporting children and young people without parental care, or at risk of losing it.

Child neglect, abuse and abandonment is everywhere. Families are at risk of separation. Locally led, we work in more than 130 countries and territories to strengthen families who are under pressure so they can stay together. When this is not in a child or young person's best interests, we provide quality care according to their unique needs.

Together with partners, donors, communities, children, young people and families, we enable children to grow up with the bonds they need to develop and become their strongest selves. We speak up for each child's rights and advocate for change so all children can grow up in a supportive environment.

Unit: Enterprise Resource Planning Systems - Internal operations (FSC)

Mission

MS D365 provides a unified platform that streamlines business processes and enhances operational efficiency by using enterprise resource planning technology, designed to empower SOS Children's Villages International (CVI) with comprehensive financial and operational capabilities through integrated business applications. We optimise the operation of core services, enhance service quality, enable SOS CVI to make data-driven decisions, improve IT infrastructure, and ensure compliance and security in an increasingly complex operation environment.

Advisor Business Analyst role acts as a bridge between business stakeholders and technical teams, translating organizational needs into clear, actionable requirements and provides solutions. The role ensures that systems and processes are designed, implemented and continuously improved to deliver value, maintain data integrity, and support evidence-based decision making.

The Business Analyst facilitates collaboration, identifies organizational requirements, and supports testing and adoption of solutions across the business. The role requires a high degree of autonomy, cross-functional collaboration and the ability to translate complex business needs into scalable technical solutions.

Tasks and Responsibilities

• Conduct Requirement, Change and Test management according to ALM framework.

• Gather, analyze, and document business needs.

• Translate business needs into functional and technical specifications.

• Conduct stakeholder workshops.

• Collaborate with product owners, system analysts and developers/external consultants.

• Provide and ensure system Operation and support to D365 Finance and Operations users.

• Continuously improve and assure quality of D365 applications, implement modifications, additional configurations and modules.

• Ensure data quality, consistency and compliance with organizational standards.

• Provide expert knowledge to support Finance process design.

• Cooperate with stakeholders to understand finance business needs and provide tailored solutions

• Coordinate with technical teams to support integrations between D365 HR and other enterprise applications

• Ensure proper documentation of configurations, system changes and operational procedures

• Provide trainings and product documentation to D365 users

• Establish a keyuser network and ensure knowledge sharing

Responsibilities to uphold safeguarding (standards) and promote a safe environment

As someone working for or on behalf of SOS Children's Villages, you are responsible for helping to create and maintain a safe and protective environment for staff, as well as for the children, young people, and adult programme participants supported and cared for by SOS Children's Villages. You are expected to:

• Commit to the Code of Conduct and reflect on the safeguarding implications of your work on an ongoing basis.

• Actively participate in team discussions to identify risks and share and apply preventative and mitigation measures and strategies.

• Integrate safeguarding principles into your daily decisions and tasks.

• Report any safeguarding concerns promptly and in line with procedures.

• Promote values-based culture, accountability and zero tolerance of harm.

Requirements

• Undergraduate Degree in Business Informatics, Information System, Computer Science, Business Administration or Business Analyst certification

• 3-5 years' experience in business analysis or IT service delivery, software training and key user management

• Essential: analytical skills and the ability to structure and explain technical content comprehensively, excellent communication skills, analytical and proactive mind-set, good knowledge of D365 ERP applications, good knowledge of Finance processes

• Desired: knowledge of ITIL, experience in SQL and data visualisation tools, Devops, advanced excel.

Other competencies and soft skills:

• Essential: Openness to intercultural diversity, communication and stakeholder management, attention to detail, and critical thinking

• Desired: Process orientation, problem-solving, innovation mindset

Ways of working:

• Global collaboration and communication - Working effectively across countries, cultures, and time zones by maintaining clear communication, transparency, and shared understanding within distributed teams.

• Cross-functional collaboration - Working closely with colleagues across different functions and areas of expertise to combine knowledge, solve problems collectively, and deliver meaningful outcomes aligned with the organisation's mission.

• Effective collaboration within matrix structures - Working constructively within solid and dotted reporting lines by maintaining open communication, aligning priorities with both line and functional managers, and ensuring clarity on roles, responsibilities, and expectations to support coordinated delivery across teams.

• Flexibility and adaptability - Remaining responsive to evolving contexts and adjusting priorities, approaches, and ways of collaboration as projects, services, or organisational demand evolve.

• Ownership and accountability - Taking responsibility for advancing tasks and initiatives, proactively addressing obstacles, and ensuring that commitments, decisions, and actions are carried through to completion, taking initiative within your scope of responsibility rather than waiting for direction.

• Strengthening member associations and their autonomy - Ensuring that knowledge, tools, and lessons from projects and services are shared with member associations so they can learn from the work carried out and progressively strengthen their capacity and independence.

• Continuous feedback and transparency - Contributing to a culture where feedback and data are shared openly and constructively, enabling teams and stakeholders involved to reflect, learn, and continuously improve their work and impact.

What We Stand For

SOS Children's Villages is committed to creating and maintaining a caring and protective environment, which promotes its core values, and prevents and addresses child abuse and exploitation. We strongly condemn all forms of child abuse and exploitation, be it within or outside of our organization, and always respond to any case of proven, alleged or attempted abuse within our sphere of influence according to its nature. Efforts ensure that mechanisms are in place to raise awareness, aid prevention, encourage reporting and ease response. They range from human resource development actions such as training and counselling to measures such as suspension, dismissal, and legal action.

SOS Children's Villages is committed to creating and maintaining a safe working environment for our staff, the children and young people and the communities that we work for. The organization prohibits harassment, exploitation and abuses by or of any employee, supervisor, manager, child, young people, community, contractor, applicant, or other individual with whom SOS Children's Villages employees come into contact by virtue of their work. All employees are expected to carry out their duties in accordance with our prevention and protection against Sexual Harassment, Exploitation and Abuse policy.

In addition, SOS Children's Villages apply a zero-tolerance concerning any fraud situation. The organization does not charge a fee at any stage of the recruitment process.

Successful candidates will have to submit a criminal record certificate, current within the last three years. In accordance with the organisation's child protection policy, these positions will be subject to criminal record checks.

How to apply?

If you are interested in this position, please send your detailed application in English through ICISMs here: https://careers-sos-kd.icims.com/ until 31.5.2026

Please note that applications will be reviewed and suitable candidates will be contacted for interviews on an ongoing basis. The position will remain open until filled.