Description

Business Operations Analyst - Transformation (m/w/d)

Department: Transformation

Employment Type: Permanent

Location: Berlin

Description

You will join YouLend's Berlin office as a 'Business Operations Analyst', supporting the continued growth of our EU Operations function (80+ people expected across Sales, Customer Service and Credit Operations). In this role, you will play a key role in strengthening operational excellence, improving business intelligence, and driving scalable growth through data.

You will act as the on-the-ground support and sparring partner to Team Leaders and Managers, quickly resolving requests and implementing policy and process changes on a local level. The role requires strong analytical and problem-solving skills, excellent stakeholder management capabilities, and the ability to operate independently with a proactive, "get it done" mindset.

Key Responsibilities

• Take full ownership of driving operational excellence across EU Operations, with performance measured through conversion, efficiency, quality, and compliance outcomes
• Lead local execution of transformation initiatives, ensuring new processes, tools, and policies are effectively implemented and embedded across EU Operations
• Act as an on-the-ground operational support function and sparring partner to HoDs, Team Leaders, and Managers
• Be part of a team that values action: taking ideas, shaping plans, and seeing them through to meaningful impact
• Drive forward KPI reporting and monitoring across the teams to enable better performance tracking (e.g. building and maintaining dashboards) and to identify process gaps and work with the team to close them
• Own real-time optimization and updates in the CRM tool to increase operational efficiency, including customer-facing communication strategies (e.g. automated emails, call scripts and texts)
• Help take new products, partners, and markets from zero to one

Skills, Knowledge and Expertise

• Initial professional experience (e.g. through employment, internships or working student roles) in project or operations environments is an advantage. Preferably from fast-paced environments such as consulting firms, start-ups, or scale-ups is preferred
• Strong analytical and problem-solving skills, with basic proficiency in tools like MS Excel
• Effective written and verbal communication skills
• Willingness to learn and support change management processes
• Familiarity with or interest in learning data manipulation tools like SQL, Python, or R is a plus
• You are curious about how things work, open to learning new approaches, and enjoy contributing ideas that move work forward
• German (at least B2) and English language skills required, as the role involves daily communication with German-speaking customers and internal stakeholders as well as international teams

Benefits

Why YouLend?

• We have built powerful solutions, secured major partnerships, and are growing at exceptional speed
• The global growth opportunity is substantial - YouLend is still in build mode, and this is just the beginning
• You will join the fastest-growing part of the business and play a key role in building and scaling our newest office in Germany

Significant Growth Potential

• Strong growth (>100% YoY since 2020) → clear perspectives for salary, bonus, equity, and career development
• Financially strong thanks to private equity backing
• Part of the Banking Circle Group with a fully licensed bank in Luxembourg - enabling expansion into complexly regulated markets

Motivating Work Environment

• A top-level team that pushes each other and thrives on direct feedback
• Strong, transparent culture - we stick together
• High degree of autonomy; results matter
• Data-driven work style, minimal bureaucracy, fast pace

At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.