Description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The Complex Program Manager is responsible for leading and delivering large-scale, high-impact programs characterized by significant complexity, ambiguity, and cross-functional dependencies. The role ensures alignment of program outcomes with strategic business objectives while managing scope, schedule, budget, risks, and stakeholder expectations.

This position requires the ability to translate strategic vision into a portfolio of interconnected projects and drive successful execution through strong governance, leadership, and decision-making capabilities.

Program Leadership & Delivery

• Lead end-to-end delivery of complex transformation programs with multiple interdependent workstreams
• Translate strategic objectives into structured program roadmaps with clear milestones and deliverables
• Ensure alignment between program scope, contractual commitments, and business outcomes

Governance & Risk Management

• Establish and maintain robust governance frameworks aligned with organizational standards
• Identify, assess, and proactively manage risks, issues, and dependencies
• Drive decision-making through governance forums and executive-level reporting

Stakeholder & Executive Management

• Act as the primary interface for senior stakeholders, sponsors, and clients
• Manage stakeholder expectations, resolve conflicts, and ensure alignment across teams
• Provide clear, concise executive updates, insights, and recommendations

Financial & Commercial Management

• Own program financials, including budgeting, forecasting, and margin management
• Ensure contractual and commercial compliance (SLAs, financial targets)
• Drive value realization and benefits tracking across the program lifecycle

Planning & Execution Oversight

• Ensure integrated planning across all program workstreams
• Monitor performance using KPIs, milestones, and success metrics
• Implement corrective actions to address deviations in scope, schedule, cost, or quality

People Leadership & Capability Development

• Lead, mentor, and develop project managers and cross-functional delivery teams
• Build high-performing teams aligned with program objectives
• Foster a culture of accountability, collaboration, and continuous improvement

Change & Transformation Management

• Assess organizational readiness and manage resistance to change
• Define and execute change management strategies
• Ensure delivery of measurable business outcomes and adoption of solutions

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Skills and Experience

• 10+ years of experience in program/project management, with proven delivery of complex transformation programs
• Demonstrated experience managing large-scale, cross-functional, and multi-vendor environments
• Strong leadership skills across complex, multi-stream programs
• Advanced stakeholder management and executive communication capabilities
• Solid expertise in governance, risk management, and compliance frameworks
• Strong financial acumen, including budgeting, forecasting, and margin management
• Strategic thinking with strong analytical and decision-making skills
• High resilience, adaptability, and ability to operate in ambiguous environments

Preferred Skills and Experience

• Experience delivering large-scale technology programs (Cloud, Digital Transformation, Data/AI, Enterprise Platforms)
• Proven track record working in global or highly matrixed organizations
• Experience driving organizational change and transformation initiatives
• Strong commercial awareness and experience managing contractual obligations
• Certifications: PMP / PgMP; PRINCE2 Practitioner; Other relevant program or portfolio management certifications

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.