Description

Step into a pivotal leadership role as a Executive Leader with our innovative team. In this influential position, you'll drive strategic process improvements and spearhead key initiatives, all while honing your creative and analytical skills in a supportive and collaborative environment. Join us to shape the future of our organization, make a lasting impact, and elevate your career to new heights.

As a Card/ Business Banking Fair Lending Governance and Execution Leader within JPMorganChase, you will be a key player in shaping the operational and strategic direction of our business. Your role will involve leveraging your advanced knowledge in business analysis and data analytics to uncover patterns, identify root causes, and design solutions that support the implementation of business strategies. You will be expected to lead large teams, fostering a culture of innovation and strategic thinking, while ensuring the delivery of high-quality service. Your decisions will have a significant impact on our operations, financial management, and client relationships. With your expertise in digital proficiency and automation, you will drive the development of new methods and techniques to resolve operational challenges, contributing to the longer-term plans for your area to fit within broader functional and organizational strategy.

Job responsibilities

• Lead the development and implementation of new administrative, technical, and professional policies and processes, utilizing advanced knowledge in business analysis and data analytics.
• Direct the collection, validation, and analysis of complex data sets from varied sources, systems, and tools to support operational or change initiatives.
• Oversee the design and development of solutions that support the implementation of business strategies, leveraging digital proficiency and automation technologies; partner with data/tech and control functions to resolve variances, drive root-cause fixes, track metrics, and escalate material trends.
• Manage a team of experienced professionals, fostering a culture of innovation, strategic thinking, and high-quality service delivery.
• Influence strategic and operational decisions made by leadership through the provision of data-driven insights and recommendations.
• Oversee fair lending risk and controls across the full product lifecycle (design through closure); Lead the Fair Lending Risk Assessment end-to-end (scope, methodology, fieldwork, reporting, approvals).
• Manage OFL monitoring and associated issue remediation, and lead/support exams, audits, and independent testing.
• Govern LOB issues/action plans with fair lending impact, ensuring escalation, root-cause analysis, and sustainable corrective actions; while coordinating across the 1st/2nd/3rd Lines of Defense and manage regulator and Internal Audit engagement.
• Own the Fair Lending Data Validation program, ensuring accurate/complete data, documentation, controls, and evidence for OFL and regulatory needs.
• Lead Business Banking exception resolution and controls execution for loans and deposits, with clear prioritization, routines, and quality standards to reduce customer and firm risk.
• Drive preventive/detective control design and enhancement and lead continuous improvement/change management across fair lending processes; while delivering metrics, dashboards, and executive reporting on program effectiveness and outcomes.

Required qualifications, capabilities, and skills

• Demonstrated expertise in leading business analysis initiatives in a large, complex organization, showcasing skills equivalent to 7+ years of experience.
• Proven track record with a focus on fostering innovation, strategic thinking, and high-quality service deliver; with strong executive communication and influence skills; experience building exec-level reporting and presenting to senior governance/boards.
• Demonstrated expertise in leveraging advanced data analytics to uncover patterns, identify root causes, and design business solutions.
• Proficiency in using digital platforms and automation technologies to improve processes and enhance customer experience.
• Extensive experience in influencing strategic and operational decisions through the provision of data-driven insights and recommendations.
• Understand software delivery lifecycle and have skills in industry standard methodologies and related tasks.
• Advanced knowledge of internal controls, operations, risk management, or similar, with leadership in data-driven environments.
• Strong project management, reporting, documentation, and analytical skills; delivers high-quality work on tight deadlines.
• Comfortable addressing conflict, escalating issues, and driving resolution.
• Ability to manage multiple complex initiatives concurrently.

Preferred qualifications, capabilities, and skills

• Capability to leverage artificial intelligence and AI tools to enhance data analysis, uncover business trends, and provide actionable insights for strategic decision-making.
• Proficiency in implementing automation solutions to streamline business processes and improve operational efficiency.
• Expertise in utilizing conflict management skills to resolve stakeholder issues and facilitate effective collaboration.
• Ability to support team development and foster a collaborative work environment through knowledge sharing and mentorship.
• Advanced skills in technology/process release management, with expert proficiency in using software applications, digital platforms, and other technological tools to solve problems and improve processes.
• Familiarity with data analytics, model governance, and disparate impact testing.
• Proven operations/remediation leadership running an exception-resolution function (identify breaks, triage/prioritize, root-cause, escalate, and drive sustainable fixes) with strong stakeholder and executive communication skills.

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.\n