Description

\u003cp\u003e\u003cstrong\u003eCompany Information\u003c/strong\u003e\u003cbr\u003eFor more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.\u003cbr\u003e\u003cbr\u003eOur business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.\u003cbr\u003e\u003cbr\u003eIf you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003eJob Description\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003eThe Information Technology (IT) Support Specialist provides day-to-day technical support for CMN staff and serves as the first point of contact for technology-related issues. This position diagnoses and resolves hardware, software, and device issues while supporting CMN employees both in person and remotely. The IT Support Specialist manages routine IT operations and escalates complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003ePrimary Job Responsibilities\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eSupport all CMN offices with IT-related issues, including desktop and application support in Mac and Windows environments.\u003c/li\u003e\n\u003cli\u003eDiagnose and resolve problems on all types of technology related to hardware, software, mobile devices, printers, and transmission devices/media. Assess the situation, determine next steps, execute action plans, and review to ensure issues have been resolved.\u003c/li\u003e\n\u003cli\u003eServe as the first point of contact for employee technology support requests and escalate complex infrastructure, server, network, security, and enterprise system issues to the IT Manager as needed.\u003c/li\u003e\n\u003cli\u003eProcess paperwork for new hires and employee departures and coordinate account creation, updates, and deactivation across company platforms.\u003c/li\u003e\n\u003cli\u003eAssist with deployment and configuration of laptops, desktops, monitors, and mobile devices for CMN employees.\u003c/li\u003e\n\u003cli\u003eAssist with Microsoft 365 user administration, license assignments, and user support.\u003c/li\u003e\n\u003cli\u003eSupport SharePoint access, Microsoft Teams, Outlook, and other Microsoft 365 applications.\u003c/li\u003e\n\u003cli\u003eAssist with monitoring Windows Servers, Hyper-V virtual machines, and Synology NAS storage, escalating issues to the IT Manager when appropriate.\u003c/li\u003e\n\u003cli\u003eSupport Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related requests.\u003c/li\u003e\n\u003cli\u003eProvide first-level support for QuickBooks access and application issues, escalating complex issues as needed.\u003c/li\u003e\n\u003cli\u003eCreate users and provision phones within the 3CX phone system.\u003c/li\u003e\n\u003cli\u003eSupport office technology including LED Video Systems, HVAC systems, Camera Systems, conference room technology, and printers.\u003c/li\u003e\n\u003cli\u003eCoordinate workstation moves, desktop deployments, application installations, and new office setups.\u003c/li\u003e\n\u003cli\u003eMaintain IT equipment inventory and assist with technology purchasing and asset tracking.\u003c/li\u003e\n\u003cli\u003eDocument support requests, resolutions, and recurring issues while following established IT procedures and standards.\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003eRequirements\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eHigh School Diploma or its equivalency (Associate's or Bachelor's Degree preferred)\u003c/li\u003e\n\u003cli\u003eA minimum of 2 years of related work experience\u003c/li\u003e\n\u003cli\u003eBilingual Spanish (strongly preferred)\u003c/li\u003e\n\u003cli\u003eExperience troubleshooting hardware and software issues on Mac, PC, iPhone, and Microsoft 365 applications\u003c/li\u003e\n\u003cli\u003eExperience supporting printers, mobile devices, conferencing technology, and office peripherals\u003c/li\u003e\n\u003cli\u003eDemonstrate excellent verbal and written communication skills\u003c/li\u003e\n\u003cli\u003eExcellent interpersonal skills for interaction with internal and external staff\u003c/li\u003e\n\u003cli\u003eAbility to follow established IT processes, prioritize multiple support requests, and maintain accurate documentation\u003c/li\u003e\n\u003cli\u003eBasic knowledge of Windows Server, networking, Microsoft 365, and cloud technologies preferred\u003c/li\u003e\n\u003cli\u003eStrong customer service skills with the ability to build relationships and provide effective technical support\u003c/li\u003e\n\u003cli\u003eKnowledge of the music industry preferred\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cu\u003eTravel\u003c/u\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cul\u003e\n\u003cli\u003eNone\u003c/li\u003e\n\u003c/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePayscale:\u0026nbsp;\u003c/strong\u003e$24.03- $28.84\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBonus:\u0026nbsp;\u003c/strong\u003e\u003cem\u003eThis position is eligible for a bonus under the current bonus plan requirements.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003eBenefits: Full-time: \u003c/strong\u003e\u003cem\u003eWe offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.\u003c/em\u003e\u003c/p\u003e\n\u003cp\u003eAEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.\u0026nbsp; AEG may require an employee to perform duties outside their normal description.\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003e\u003cspan data-olk-copy-source="MessageBody"\u003eAEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions. \u0026nbsp;We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of\u0026nbsp;race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.\u003c/span\u003e\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eEmployer does not offer work visa sponsorship for this position.\u003c/em\u003e\u003c/strong\u003e\u003c/p\u003e