Description

Job Description:

Location: EMEA

Job Title: Senior Operations Consultant

Location: Bromley

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Location Overview:

Join our bustling Bromley office, situated in one of London's greenest boroughs. Here you'll find plentiful and easy commuting routes, with central London just 15 minutes away by train.

Job Description:

An opportunity has arisen to join the Loans Agency & Bi-lateral Servicing & Operations Team. You will join a dedicated servicing function, reporting to the Section Manager, and will play a key role in supporting the end to end servicing of loan portfolios.

The Loans Agency Team supports a wide range of customer queries and operational activities across assigned accounts. This role benefits from a good working knowledge of loan servicing to help ensure responsibilities are completed accurately and within agreed timeframes.

You will work both independently and collaboratively as part of a supportive team, helping to manage detailed instructions, evolving priorities, and a consistent workflow.

This role would suit an experienced professional with well‑developed knowledge who enjoys organising their work, working closely with others, and contributing to shared outcomes. You will have a sound understanding of credit products and loan documentation, with ongoing opportunities to continue developing your knowledge within your specialist area.

Responsibilities:

• Support and manage a portfolio of agented and direct lending deals, acting as a key point of contact for allocated clients
• Share knowledge and experience within your area, offering guidance and support to team members
• Process loan lifecycle events including drawdowns, rollovers, rate fixings, assignments, revaluations, fee calculations, and reconciliations
• Responsible for maintenance and servicing of the Loan portfolio in LoanIQ
• Partner closely with our Front Office business partners Agency Management, Fulfilment; Leveraged Finance; Portfolio Managers, Asset Based Lending and SAG.

What we are looking for:

• Experience in a similar role having developed deep understanding of maintaining a loan portfolio.
• Experience with LoanIQ (Desirable not essential)
• Previous team leadership experience would be desirable but is not essential
• Ability to adapt in a fast‑paced, changing environment, with a focus on operational excellence, accuracy, and quality
• Clear and confident communication skills, both written and verbal, across a range of stakeholders
• Organisational and prioritisation skills
• In depth knowledge of lending products, loan servicing, and credit operations

Skills that help:

• Previous experience working with loan or legal documentation, including legal structures and forms
• A high level of attention to detail
• An analytical and solutions focused mindset
• A collaborative and customer‑focused approach

Benefits of working at Bank of America:

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including access to school holiday clubs and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc.
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services.
• Access to an Employee Assistance Program for confidential support and help for everyday matters
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership program and receive discounted entry to some of the UK's most iconic cultural institutions and exhibitions.
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local community.

Bank of America:

Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favorable treatment on the grounds of sex, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, age, sexual orientation, pregnancy or maternity, socio-economic background, responsibility for dependents or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.