Description

Job Description

Reports To: Senior Manager - Digital Product Development and Support

Division: Digital Services

Mission:

• Drive world class digital product experiences across Digital services by embedding customer insight, usability, and consistency into scalable solutions that accelerate adoption, engagement, and revenue growth.

Description:

• Delivers UX expertise by understanding digital user needs through research and translating them into simple, intuitive solutions.
• Advocates user centered design using qualitative and quantitative insights while collaborating closely with BAs, developers, and product owners.
• Provides strategic input in defining business requirements for digital products across VAS, RMS, mobile advertising, and data monetization portfolios.
• Manages the end to end digital product lifecycle-from ideation to launch to product retirement-ensuring continuous enhancement of existing services.
• Supports the Senior Manager by analyzing customer insights and market data to identify new opportunities, inform decision making, and shape product roadmaps.
• Oversee the creation, execution, and delivery of project plans for content development, distribution, and promotional activities.
• Identifies and manages project risks and issues, ensuring proactive communication with stakeholders and leadership.
• Leads the design, development, and implementation of business and operational tools required for effective content delivery.
• Owns and maintains the roadmap for the Subscription Digital Manager and other supporting platforms.
• Acts as Product Owner for multiple projects, collaborating with cross functional teams and agile squads.
• Owns and optimizes user journey frameworks in alignment with best practices, regulatory standards, and TCF (Treating Customers Fairly) guidelines.
• Applies design thinking and UX principles to create seamless multi channel customer experiences across SMS, USSD, OTA, IVR/OBD, RCS/RBM, mobile app, and web.
• Defines, develops, and manages customer decisioning logic and rules, ensuring personalized and effective engagement.
• Conducts post activity performance evaluations to refine decisioning rules and enhance business outcomes.
• Recommends improvements to new and existing applications to optimize performance, revenue growth, and operational efficiency.
• Prepares weekly and monthly performance reports to measure impact and guide business decisions.
• Leads change management and communication activities to ensure optimal adoption of delivered initiatives.
• Supports the Mobile Ads and Campaign Management teams in driving customer acquisition, adoption, and retention, while monitoring performance and addressing related issues.
• Owns and maintains business rules for all digital platforms and portals.
• Provides product development and operational support to all Digital Services business units.
• Ensures all products meet the highest standards of cost efficiency, revenue assurance, security, performance, and scalability.
• Establishes A/B testing frameworks, oversees execution of test plans, and collaborates with IT to ensure test environments are properly configured.
• Monitors emerging technology trends and Lifestyle innovations and recommends their application using data driven insights.
• Drives continuous improvement, innovation, and best practices across the Lifestyle portfolio and the wider Digital Services organization.
• Strengthen design quality by participating in critiques and solving complex problems with clear, user focused thinking.

Education:

• First degree in Engineering or Computer Sciences
• Possession of Agile Scrum/Project Management PMP/PSPO certification or related training is also advantageous.

Experience:

6-13 years of experience comprising:

• Management track record of at least 2 year or more in Telecoms or Technology sector as a Product Owner
• Proven Agile software development experience, preferably with VAS/RMS/OTT Apps, eCommerce web portals, payment/fintech solutions or chatbots.
• In-Depth User Journey Mapping and UX Design principles
• In-depth knowledge of Agile process and principles
• Analytical, Problem solving and critical thinking skills.

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Obsessions: How We Do It

The behaviors that keep our culture strong and safe.

1. Light It Up!

Always Do This:

Bring all your heart and all your smarts to us.

Never Do This:

❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.

2. Raise Your Hand. Speak Your Mind.

Always Do This:

Respectfully but firmly challenge any threat to what we stand for.

Never Do This:

❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.

3. Collaborate. Don't Isolate.

Always Do This:

Share what you know and respect what others can teach you.

Never Do This:

❌ Never think that you are great unless you help make others great too.

4. Things Always Get Better Here.

Always Do This:

Take your own steps forward to improve and strengthen us.

Never Do This:

❌ Never believe or cause others to believe that "not now" means "not ever."

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y'ello Family, where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.

Our Employee Value Proposition enables you to:

Work with meaning

Connect to develop

Thrive in positivity

Grow with purpose

Live inspired.

It's a great place to work! Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN's recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.

*MTN is not liable for fraudulent publication of job offers in MTN's name or for the fraudulent use of MTN's name in any manner whatsoever.

For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com

By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).