Description

We are seeking a highly skilled Operations Finance Manager - Expense Management & Analysis - Vice President to join our team. The successful candidate will join a team dedicated to providing financial and analytical support for Consumer & Community Banking Operations. Serving as a strategic partner to senior leaders, the team supports forecasting, planning, and performance management by providing actionable insights into key business metrics, including expenses, volumes, and unit costs. This role is responsible for leading the monthly forecast cycle, coordinating management reporting, and forwarding the annual and mid-year budgeting processes.

As an Operations Finance Manager - Expense Management & Analysis - Vice President in Consumer & Community Banking, you will partner with key business stakeholders to identify risks and opportunities and to develop budgets and forecasts for both direct and indirect expenses across Customer Servicing functions within Consumer & Community Banking. The role is responsible for reviewing and analyzing expense transactions and providing clear, actionable recommendations. Leveraging advanced problem-solving, financial analysis, reporting, and relationship-management skills, the Finance Manager delivers end-to-end financial support for Customer Service, Card Lending Operations, and Business Banking Operations.

Job responsibilities

• Serve as a trusted finance advisor to senior leaders and Managing Directors, providing day-to-day guidance on expense management and strategic decision support.
• Analyze financial performance by evaluating variances, trends, risks, and opportunities versus budget, forecast, and targets; identify key drivers and sensitivities.
• Create and deliver executive-ready reporting (monthly, quarterly, and annual), translating results into clear insights, implications, and recommended actions.
• Provide financial analysis and decision support for strategic initiatives, partnering across Finance, Technology, and Operations to align stakeholders and forward execution.
• Partner with Product CFO teams to manage Operations Product headcount and support initiatives impacting Customer Servicing.
• Exercise advanced business judgment to resolve financial issues, challenge assumptions, and identify opportunities to improve efficiency and expense outcomes.
  Coach and mentor associates, reinforcing high standards, accountability, and ongoing professional development across the finance team.

Required qualifications, capabilities, and skills

• Bachelor's degree in Accounting, Finance, Business Analytics, or a related field.
• At least 7 years of experience in banking and/or financial services.
• Advanced analytical and quantitative skills, with the ability to work with large datasets and translate analysis into actionable insights.
• High attention to detail and a solution-oriented approach to problem solving.
• Excellent communication, judgment, and organizational skills, with the ability to operate effectively in a fast-paced, dynamic environment.
• Advanced proficiency in Excel and PowerPoint/PitchPro.
• Ability to manage competing priorities and deliver multiple, frequently shifting deliverables under tight timelines.
• Proven stakeholder management skills, including the ability to partner across multiple layers of leadership and influence outcomes with professionalism and integrity.
• Demonstrated change leadership, including the confidence to challenge the status quo and foster improvements.
• Executive-ready storytelling skills, including experience creating and presenting materials for senior audiences and tailoring messages to diverse stakeholders.
• Comfort with ambiguity and scenario analysis, with the ability to think creatively and evaluate options to support decision-making.
  Advanced documentation skills, with the ability to clearly explain complex concepts and maintain clear, durable records.

Preferred qualifications, capabilities, and skills

• Essbase experience is a plus.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.\n