Description

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Associate in Service Product, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development
• Raise blockers and manage dependencies by escalating issues to the Product Delivery Manager, ensuring teams have the resources needed for successful delivery
• Lead end-to-end pilot delivery, overseeing intake, planning, execution, evaluation, and providing recommendations for scaling, ensuring smooth implementation and transition
• Serve as a process expert across multiple product journeys, conducting thorough impact assessments to identify effects on end users and support informed decision-making
• Communicate effectively and engage with all business levels, facilitating strategic discussions in large forums and with senior leaders to align on priorities and direction
• Identify and influence solutions for process improvements, efficiencies, and gaps, focusing on enhancing product value and optimizing operational effectiveness
• Lead complex change requests, including sponsored and regulatory-driven initiatives, ensuring flawless product readiness, conducting quality assurance, and driving adoption readiness through coordinated communications and stakeholder alignment

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Demonstrated success in product management or a relevant domain, delivering results and driving initiatives forward
• Experienced in executing operational management tasks and preparing teams for change readiness
• Led complex change requests, including those driven by sponsors and regulatory requirements
• Strong analytical skills to evaluate end-user impacts and recommend readiness actions
• Skilled at identifying, influencing, and implementing process improvements, efficiencies, and closing gaps to enhance product value
• Conducted thorough quality assurance on change requests to ensure high product quality and customer satisfaction

Preferred qualifications, capabilities, and skills

• Able to translate impact assessments into clear readiness plans and measurable adoption outcomes
• Proven ability to manage multiple complex change efforts while maintaining quality and end-user focus
• Track record of driving process improvements that enhance product value and customer outcomes
• Strong cross-functional partnership to implement change with minimal disruption and high user satisfaction
• Preferred experience supporting more than one CCB Operations Function/Line of Business

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.\n