Description

About Marsh McLennan Agency Midwest
Marsh McLennan Agency's Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environment.

A day in the life.
As a Business Analyst you have a passion for scoping, understanding, and delivering information, and processes that make people more productive in their roles. You will seek out problems and inefficiencies and offer thoughtful solutions while balancing security, scalability, culture, and administrative considerations. The Business Analyst works across the company internally on projects and tasks in a team environment, consulting departments and managers on how our people can work smarter and not harder by bringing intelligent, user-friendly and more efficient solutions to meet business needs.

Our future colleague.
We'd love to meet you if your professional track record includes these skills:

• Proven success collaborating with onshore and offshore application development teams to manage and execute regional initiatives, overseeing project timelines, milestones, coordination, and communication to ensure successful completion and achievement of goals
• Experience acting as a liaison between IT and business stakeholders by assessing needs, documenting requirements, providing technical and business analysis, and utilizing project planning tools to keep all parties informed and improve system effectiveness
• Management and administration of a portfolio of employee and client-facing applications, handling upkeep, configuration, implementation, and maintenance; ensures applications meet regional compliance and data-sensitivity requirements, maintains application inventory, identifies compliance gaps, reviews weekly vulnerability reports and coordinates remediation with development teams before SLA expiration, and navigates change orders, technology onboarding, incident ticketing, and escalation processes.
• Proficiency in user resources (guides, FAQs), participating in Continuing Service Improvement activities, providing 2nd-tier support as the escalation point after IT Service Desk, and partnering with technical application managers, business owners, and stakeholders to document requirements, assist with vendor evaluations and onboarding, and communicate technical options and changes to improve system effectiveness.
• Skilled in modeling and applying change management best practices by engaging cross-functional teams, assessing stakeholder impacts, and recommending strategies to successfully implement change across projects and internal client interactions.

These additional qualifications are a plus, but not required to apply:

• BA/BS in Business, Engineering, Information Systems or related field
• 4+ years of experience in business process baselining, process improvement, or related field
• 3+ years of project management experience
• Service Now Administration experience
• Ability to work with agency, vendor or other personnel to understand and document processes
• Insurance agency industry experience
• Experience with designing, developing, testing and delivery of business solutions
• Experience translating technical and functional user requirements into business solutions
• Proficient in Microsoft Office Suite
• Functional Knowledge of Microsoft SharePoint and Microsoft Visio
• Experience with Conference Room Technology

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

A Great Place to Work. A Great Place to Perk.

Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:

• Medical, dental, vision, 401K benefits and more
• The flexibility to work at home or an office, based on your discretion and schedule
• Start with 20 days of paid time off
• A paid day off to volunteer and company-organized volunteer events
• Up to $1,000 per year in matching charitable donations
• Up to $750 per year in wellness rewards
• All the nitro cold brew coffee and sparkling water you can drink
• A company-wide mentality that you can never appreciate your co-workers too much

Who You Are is Who We Are

MMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://www.flipsnack.com/BB9CD8DD75E/limitless-opportunities

Follow us on social media to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma_midwest/
• https://www.facebook.com/MMAMidwest
• https://x.com/MarshMMAMidwest
• https://www.linkedin.com/company/marsh-mclennan-agency

#MMAMW

#LI-Hybrid

The applicable base salary range for this role is $60,500 to $105,900.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.